Decorative Technical Sales Support Manager

1 week ago


القاهرة, Egypt Jotun Group Full time

SUMMARY OF THE ROLE

In this role you will manage the technical service function by supporting the decorative sales team, providing technical advice internally and externally, conducting field inspections, and supervising painting progress to ensure the right product and correct usage of the finished coating in order to achieve the performance as claimed in technical data sheets and as per the Jotun technical specification.

This position is reporting to our Projects Sales Manager and based in our Jotun office building in Cairo.

Responsibilities:
- Manage and lead the technical service function by coaching, monitoring, and supervising the daily activities of technical service and/or other internal and external stakeholders to ensure the achievement of objectives.-
- Liaise closely with Sales by coordinating upcoming projects, manpower planning, customer requirements, product deliveries, and other matters to ensure the availability of resources in order to meet project deadlines.- Work closely with direct manager, sales personnel, and other internal departments (e.g., CSD, QC, Production, Warehouse, Finance, etc.) by coordinating product deliveries, project issues, and customers’ requirements for technical services in order to meet customers’ demand.- Provide timely and quality technical service to customers and projects, as and when required to ensure painting works are carried out in accordance with Jotun specifications, all the while attending to all relevant HSEQ regulations. WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For:

- Bachelor’s degree in Engineering or any related field
- 3 to 5 years of technical sales support experience
- Mininum 3 years of experience managing a team
- Proficient in Microsoft Office tools
- Fluent in English and Arabic

Personal Qualities We Look For:

- Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives
- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments- Acts on own initiative, makes things happen and accepts responsibility for the results
- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

What We Offer:

- Competitive compensation and benefits.
- Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:
El-Mohandes Jotun S.A.E.

Contract Type:
Regular

Time Type:
Full time

CLOSING DATE (dd.mm.yyyy):
01.03.2025

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

El-Mohandes Jotun S.A.E., established in 1983, is one of the key markets within the MEIA region. With 2 production facilities, 3 warehouses and more than 350 employees, we aim to further strengthen Jotun’s position in Egypt through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our

Career Page

to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.


  • Category Manager

    6 days ago


    القاهرة, Egypt Dubizzle MENA Full time

    Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...


  • القاهرة, Egypt ABB Full time

    **Sales support specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...


  • القاهرة, Egypt ABB Full time

    **Sales support specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...


  • القاهرة, Egypt ABB Full time

    **Drives Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...


  • القاهرة, Egypt Ethics HR Full time

    Identifying hardware and software issues. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Walking users through a series of actions to solve problem. - Replacing or repairing the necessary parts. - Providing support in the form of procedural...


  • القاهرة, Egypt HamdanGlobal Full time

    **Key Responsibilities** - **Customer Engagement**: - Welcome and greet customers as they enter the showroom. - Understand customer needs and preferences to recommend suitable furniture and furnishing solutions. - Provide detailed product information, including features, materials, and pricing. - **Sales & Upselling**: - Achieve and exceed sales targets...


  • القاهرة, Egypt Instabug Full time

    **Job Purpose** Responsible for providing support to Instabug’s growing number of customers across different segments, industries and regions. Also having a comprehensive understanding of all Instabug’s products to be able to solve problems and translate technical concepts to our client base. The SSE is responsible for delivering an excellent customer...


  • القاهرة, Egypt MSD Full time

    ** Duties and Responsibilities**: - Developing & Implementing the Technical & Marketing Strategies to achieve the Egyptian Poultry BU priorities. - Provide Technical support to customers and sales teams. - Generate The marketing Strategies, Plan & Tactics (Offline & Digital Plans). - Poultry Promotional Budget Allocation - Monitor and analyses the market...


  • القاهرة, Egypt Jadeer Full time

    **Job Title: Technical Support Engineer** **Department**: Technical Services** **Location**: Nasr City, Cairo** **Reports To**: Technical Support Manager** **Job Summary** ***Key Responsibilities** ***Technical Support**: ***: - **Provide**remote and on-site support** to clients for troubleshooting network and cybersecurity issues.**: - **Perform...

  • Technical Support

    4 weeks ago


    القاهرة, Egypt AlBadr Systems Full time

    Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits Job Requirements - Bachelor's degree...

  • Technical Teacher

    1 week ago


    القاهرة, Egypt ElSewedy Technical Academy - STA Full time

    Implement and deliver an appropriately curriculum for students and support a specific curriculum area as appropriate. Facilitate and encourage a learning experience which provides students with the opportunity to achieve their individual potential. Adopting and working towards the implementation of the school development plan. Following and evaluating the...


  • القاهرة, Egypt Sumerge Full time

    Sumerge’s Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the...


  • القاهرة, Egypt Arrow Electronics, Inc. Full time

    **Position**: Technical Support Supervisor **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS**we are at the forefront of new internet security technology, providing businesses...


  • القاهرة, Egypt Interact Technology Solutions Full time

    **Job Overview**: We are seeking a **Technical Support Specialist** to provide exceptional IT support for end-users, acting as the primary point of contact between users and the IT department. The role involves handling both emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process....


  • القاهرة, Egypt Interact Technology Solutions Full time

    **Job Overview**: We are seeking a **Technical Support Specialist** to provide exceptional IT support for end-users, acting as the primary point of contact between users and the IT department. The role involves handling both emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process....


  • القاهرة, Egypt Arrow Electronics, Inc. Full time

    **Position**: Technical Support Supervisor **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS **we are at the forefront of new internet security technology, providing businesses...


  • القاهرة, Egypt Vodafone Full time

    **Role purpose**: Responsible for Vodafone Global Enterprise operational reporting and analysis. He/she will Work closely with VGE Sales VGE Business Units managers in providing administrative support to the sales representatives / account managers and channel partners, thus enabling them to spend more time with their customers. Performing standard, routine...


  • القاهرة, Egypt Advansys Full time

    Sales Order Processing: Handling Orders: Processing sales orders received. - Data Accuracy: Ensuring the accuracy of order details and invoices. - Customer Interaction Client Communication: - Contacting clients to obtain missing information or answer queries. - Customer Service: Providing excellent customer service by addressing inquiries and resolving...


  • القاهرة, Egypt Maqsam Full time

    **Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region**designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With...


  • القاهرة, Egypt Windrose Academy Full time

    **Qualifications Required**: - Minimum 1 year of previous experience in Technical Support/Help Desk. - Bachelor’s Degree in Computer Science or Management Information Systems is a must. - Excellent knowledge of VLANs, DTP, and Inter-Vlan routing is a must. - Preferable Certificates: (MCSE or CCNA or ICDL or A+ and N+) **Description**: - Install and...