Techops & Support Manager
1 week ago
Sumerge’s Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions.
The Support team takes our deep technical expertise and tailor proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
**Requirements**:
- Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.
- Manage monitoring solution of all the involved layers.
- Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics.
- Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.
- Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.
- Follow up on the financial status of the owned projects.
- Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members’ roles.
- Identify training and development needs and coaches team members on achieving goals.
- Recruit and select high performers, develop talent, and recognize performance.
**Qualifications**
- Bachelor's degree of Computer Science or Engineering or a related field
- 9+ years of relevant experience
- 3+ years of people management experience
-
Techops & Support Engineer
4 weeks ago
القاهرة, Egypt Sumerge Full timeSumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to...
-
Associate Techops
1 week ago
القاهرة, Egypt Sumerge Full timeSumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailors proficient solutions according...
-
Staff Techops
4 weeks ago
القاهرة, Egypt Sumerge Full timeSumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailors proficient solutions according...
-
Eg Amps Program Support, Consumer Electronic
6 days ago
القاهرة, Egypt Souq.com for E-Commerce LLC Full time1+ years of sales experience - Bachelor's degree We strive to be Earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as an...
-
Sr. Data Engineer vois
3 days ago
القاهرة, Egypt Vodafone Full time**Role purpose**: The Sr Data engineer is a core member of the agile teams delivering data pipelines and data governance capabilities within the organization through building and automating data flows across all Analytics and Autonomics domain. **Key accountabilities and decision ownership**: - Both managed and independent research (POCs, white papers,...
-
Senior Bigdata Engineer
1 week ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: The Sr Data engineer is a core member of the agile teams delivering data pipelines and data governance capabilities within the organization through building and automating data flows across all Analytics and Autonomics domain. **Key accountabilities and decision ownership**: - Both managed and independent research (POCs, white papers,...
-
QA Engineer
4 weeks ago
القاهرة, Egypt inDrive Full timeEgypt, Cairo Hybrid Full-time Middle We are looking for an experienced QA engineer who will help us develop our app in the Geo Cluster. **Responsibilities**: - Build testing frameworks and transition existing systems to new technologies - Design and upkeep tools for QA engineers, ensuring the reliability of testing infrastructure - Monitor and maintain...
-
QA Engineer
3 weeks ago
القاهرة, Egypt inDrive Full timeEgypt, Cairo Hybrid Full-time Middle We are looking for an experienced QA engineer who will help us develop our app in the Geo Cluster. **Responsibilities**: - Build testing frameworks and transition existing systems to new technologies - Design and upkeep tools for QA engineers, ensuring the reliability of testing infrastructure - Monitor and maintain...
-
People Services Specialist
2 days ago
القاهرة, Egypt Procore Full timeThis position reports to our Director, of People Services, and will be based in our Cairo, Egypt office. We’re looking for someone to join us immediately. **What you’ll do**: - Recommend process improvements and innovative solutions to improve operational efficiency and enhance value-add offerings - Support the business by providing insightful reports...
-
Exception Support Manager
3 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Benelux ESM Mission / role purpose Primary mission is to provide Level 2 support to the LDM team & LDM team manager, interfacing with ODM/BDM/Account/PM teams in order to drive and continuously improve the delivery performance of country terminating orders. The Exception Support Manager (ESM) will work in direct association with (and in...
-
Reception & Office Assistant
7 days ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Management Support Associate
7 days ago
القاهرة, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Billing Specialist
3 weeks ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
R2r Accountant
3 weeks ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Associate Manager
1 week ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Associate Manager - Seller Support | MAF Retail | Retail Corporate Egypt **ROLE SUMMARY** The Associate Manager - Seller Support is responsible for helping and support sellers operating on the marketplace platform. The primary objective is to ensure a seamless selling experience and optimize order fulfilment by addressing seller...
-
P2p Specialist
3 weeks ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
IT Service
5 days ago
القاهرة, Egypt robusta Full time**Who we are** Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for...
-
Cash Applications Specialist
3 weeks ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Patient Support Manager
3 weeks ago
محافظة القاهرة, Egypt IQVIA Full time**Position Overview** **Key responsibilities**: - Onboarding of the Patient Support program agents and Care Coaches, ensure the receipt of initial Project specific training and every 6 months refresher training. - Plans, controls and monitors development work while motivating a team. - Daily/weekly sporadic checks of the planned activities versus completed...
-
Facilities Management Support-p1
1 week ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. JOB DESCRIPTIONJob TitleAssistant Facilities Manager Department/Client AccountWork Dynamics/ P&G - Cairo GO - EgyptLine ManagerHany El SayedNumber of SubordinatesNAJob Summary/GoalsClient Relationship - ensure that on site Client’s expectations are proactively met Site Operations Management -...