Remote English-speaking Tech Support Agent Support

1 week ago


مصر, Egypt Callnovo Full time

Callnovo is currently looking for some experienced English-speaking Tech Support Agents to join our team and work with one of our esteemed clients selling Electric products in US Market.

As a Tech Support Representative, you will serve as the primary point of contact for our customers, offering assistance and support related to our range of high-quality electrical products, including door lock & other smart-home electric products. This role plays a vital part in upholding our reputation for exceptional tech support and ensuring customer satisfaction.

**Working Hours**: To be determined, 8 to 9 hours per day, 5 days per week, it may be either EST or PST

**Key Responsibilities**:

- Provide customers with product information, troubleshoot any issues they may encounter, and offer assistance with product usage.
- Document all customer interactions accurately and escalate complex issues to the relevant team.
- Collaborate with colleagues to enhance customer service processes and improve the overall customer experience.

**Key Requirements**:

- Proficiency in both written and spoken English.
- Availability to work during US timezone
- Minimum of 1 year of experience in online tech support.
- Previous experience in technical support for electronic products is advantageous.
- Strong communication skills and problem-solving abilities.
- Comfortable working remotely with a stable internet connection.

We offer a competitive salary, full-time work shift, and the flexibility to work from the comfort of your home. If you are passionate about customer service and possess the requisite skills and experience, we encourage you to apply. Your next exciting career opportunity awaits

Pay: E£20,000.00 - E£30,000.00 per month

Application Question(s):

- Can you Speak Fluent English without accent?
- Do you have any experience to work with US market?
- How many years of online tech support experience do you have?



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