Team Leader

3 days ago


مصر, Egypt Webhelp Full time

**Customer Service/Support**

**Location**
- Cairo, Egypt***

Job Title:
Team leader (FR/ENG)

**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

**Career Level Description**:

- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
EGY Cairo - Plot no. 27, North Teseen st building 27

Language Requirements:
English, French (required)

Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


  • Team Leader

    2 days ago


    مصر, Egypt Smartcom Full time

    We are hiring Operation Team Leader to lead Group of Representatives for Shipping Company Requirements: - High Education - very good in Microsoft Office programs - Good in English - Excellent Communication skills - Ability to lead Group of representatives remotely - resident Cairo or Giza Benefits: - Social and Medical insurance - Work Time from 8 AM to...

  • Team Leader

    2 days ago


    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...

  • Deputy Team Leader

    3 weeks ago


    مصر, Egypt NSCE - North South Consultants Exchange Full time

    **Description**: **Responsibilities and Key Tasks**: - Assist the Team Leader in liaison activities with Client and stakeholders. - Assume responsibilities of the Team Leader in coordination with the Team Leader, when he will be working on part time basis. This is dependent on the final collaboration modality to be adopted between Team Leader and Deputy...

  • Telesales Team Leader

    3 weeks ago


    مصر, Egypt outsourcing 4 you Full time

    We're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...

  • Deputy Team Leader

    2 weeks ago


    مصر, Egypt Emprego EG Full time

    **Deputy Team Leader/ NDP III **Place**:Egypt **Duration**:2 years - part time **Project Background**: The National Drainage Program III in the context of the Joint Integrated Sector Approach in the Irrigation Sector (NDP III - JISA) to optimize the use of water by improving the efficiency of the drainage system on a national scale. The National Drainage...

  • Sales Team Leader

    2 weeks ago


    مصر, Egypt iSchool Full time

    iSchool, a leading EdTech platform providing online coding and artificial intelligence courses for students aged 6 to 18, is seeking a dynamic and results-driven Sales Team Leader to join our team. As a Sales Team Leader at iSchool, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and drive business...

  • Telesales Team Leader

    3 weeks ago


    مصر, Egypt SYE English Community Full time

    **SYE English community** is hiring **"Telesales Team Leader"** Monitoring telesales and moderation team performance and motivating them to reach targets. Achieving sales targets and department goals. Providing continuous reporting on sales forecast Coaching the team members and increasing their sales skills and performance. Updating all internal systems to...

  • CRM Team Leader

    1 day ago


    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • Telesales Team Leader

    2 weeks ago


    مصر, Egypt outsourcing 4 you Full time

    We're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...

  • Sales Team Leader

    2 weeks ago


    مصر, Egypt The Address Investment Full time

    _**Responsibilities**_ - Set clear team goals. - Discover training needs and provide coaching. - Delegate tasks and set deadlines. - Monitor team performance. - Developing and implementing new sales initiatives, strategies and programs. - Attend conferences and exhibitions when required to identify opportunities. - Oversee planning for future plans. -...

  • Team Leader

    2 weeks ago


    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Operations **Language**: Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media,...


  • مصر, Egypt iSchool Full time

    iSchool is a leading EdTech platform that provides online coding and artificial intelligence courses for students aged 6 to 18. As an Operations Team Leader at iSchool, you will play a key role in managing and coordinating the day-to-day operations of our organization. You will lead a team of operations associates, ensuring that all administrative tasks are...

  • Team Leader

    2 weeks ago


    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Operations **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...

  • .NET Team Leader

    3 weeks ago


    مصر, Egypt CrossWorkers Full time

    **.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have ambitions to...

  • Gym Branch Manager

    2 weeks ago


    مصر, Egypt Leader Gym Full time

    Leader Gym is Hiring Qualified Gym Branche Manager - Good Communication Skills - Good at Handling Teams - Leadership **Salary**: E£3,000.00 - E£10,000.00 per month Ability to commute/relocate: - Alexandria: Reliably commute or planning to relocate before starting work (required)

  • On Ground Team Leader

    3 weeks ago


    مصر, Egypt Tagaddod Full time

    Tagaddod is a tech platform that is on a mission to empower individuals and communities to build sustainable impact and income through waste collection. Our vision is to leverage data, technology and logistics to support worldwide energy security and waste elimination. We are seeking an On Ground Team Leader to join our team in the Renewables & Environment...

  • Team Leader-internal

    3 weeks ago


    مصر, Egypt PBSC Full time

    We are looking for Team Leaders who can provide not only superior customer experience but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc. - Optimize CSRs performance from both a quality and efficiency perspective - Provides statistical and performance feedback and coaching on a regular basis for each...


  • مصر, Egypt CrossWorkers Full time

    **Accounting Team Leader for Crossworkers** **Title**:Accounting Team Leader** **Industry: IT Software** **Reporting Line**:CEO - MD** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as an Accountant and you have ambitions to work in an International environment...


  • مصر, Egypt Dual for Information Tech Full time

    We Are Hiring immediately a customer service Team Leader Requirements: - BSc Degree, Graduates only. - 2 year experience as a Team Leader - Excellent to fluent in English ( Speaking - Writing) - Very good computer user. - Tanta or nearby Residents only. Work Condition: - Full time, - Morning shift only. - Fixed Friday off. Ability to commute/relocate: -...


  • مصر, Egypt Leader Group Full time

    **Summary**: We are looking to hire a dedicated **talent content writer(English-Arabic)** to create content for blogs, articles, product descriptions, social media, and the company website. The content writer’s responsibilities include evaluating analytics to adjust content as needed, regularly updating the company’s website, and promoting the company...