IT Support Engineer

1 week ago


القاهرة, Egypt Heineken International B.V. Full time

At Al Ahram Beverages, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:

- Passion for consumers and customers
- Care for people and planet
- Enjoyment of life
- Courage to dream and pioneer

Job Purpose

Monitors and maintains the computer systems and networks across the organization and provides support to end users in case of any technical issues.

**Responsibilities**:

- Handles tickets, incidents, or requests on any issues from end users’ sides.
- Handles calls in case of any urgent incidents.
- Manages hardware maintenance or replacement.
- Acts as the representative within the company for any telecommunications services for employees such as providing them with SIM cards and managing any telecommunications issues.
- Reviews invoices for SIM card support.
- Handles patch compliance i.e. the process of deploying software updates on all devices in company to resolve any cyber-security vulnerabilities.
- Extracts reports on all IT assets in the warehouse and ensures that the data is accurate in case of external or internal audits.
- Develops Power BI dashboards and reports as requested.

Personnel Skills:

- Communication Skills: Excellent verbal and written communication skills to handle meetings, follow-ups, and awareness campaigns.
- Problem-Solving Skills: Ability to handle special approval requests, emergency cases, and network issues effectively.
- Attention to Detail: Keen attention to detail for monitoring attendance, preparing reports, and conducting audits.
- Interpersonal Skills: Strong interpersonal skills to conduct one-on-one meetings, staff meetings, and supp



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