Servicenow Pre-sales Consultant

5 days ago

القاهرة, Egypt DXC Technology Full time

**Job Summary**:
The Pre-Sales Consultant will be responsible for providing technical support and expertise to the sales team and customers during the pre-sales process.
This role involves understanding customer needs, proposing solutions, and demonstrating product features to secure new business.

**Key Responsibilities**:
**Technical Expertise**:

- Understand and articulate the company's technology and services.
- Provide technical and functional support to the sales team during the pre-sales process.

**Customer Engagement**:

- Engage with prospective customers to understand their technical and business requirements.
- Conduct needs analysis and provide solutions that meet customer requirements.

**Solution Design**:

- Design and propose solutions that align with customer needs and company capabilities.
- Prepare and deliver technical presentations and product demonstrations.

**Proposal Development**:

- Develop and present proposals, including detailed specifications, diagrams, and documentation.
- Assist in the preparation of RFP/RFI responses.

**Collaboration**:

- Work closely with the sales, product, and engineering teams to ensure proposed solutions are feasible and align with product capabilities.
- Collaborate with marketing to create technical content for promotional materials.

**Customer Relationship Management**:

- Build and maintain strong relationships with key customer stakeholders.
- Provide post-sales support to ensure customer satisfaction and successful implementation.

**Continuous Learning**:

- Stay updated on industry trends, competitive landscape, and emerging technologies.
- Participate in ongoing training and professional development activities.

**Qualifications**:
**Education**:

- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degree preferred.

**Experience**:

- Experience in a pre-sales, technical sales, or solutions engineering role.
- Experience in ITSM, cloud computing, and cybersecurity is highly desirable.

**Skills**:

- Strong technical acumen with the ability to understand complex technical solutions.
- Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
- Strong problem-solving skills and the ability to think critically and creatively.
- Proficiency in [specific tools or software, e.g., CRM systems, ServiceNow, Salesforce].
- Ability to manage multiple projects and priorities in a fast-paced environment.

**Personal Attributes**:

- Customer-oriented with a focus on understanding and meeting customer needs.
- Self-motivated and proactive with a strong sense of accountability.
- Team player with excellent interpersonal skills.
- Adaptable and open to learning new technologies and approaches.

**Working Conditions**:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

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