Senior Sales Operations Director

4 weeks ago

Cairo, Cairo, Egypt Nok Human Capital Full time
Job Description

NOK Human Capital is hiring a Senior Sales Operations Director for one of the biggest fintech startups providing payment processing solutions.

About the Role:

This role will lead, manage, and mentor the inside sales team to consistently achieve and exceed sales targets.

The ideal candidate will have a minimum of 5 years in a sales operations or sales management role, preferably within the payment processing, fintech, or digital services industries.

Key Responsibilities:

  • Lead, manage, and mentor the inside sales team to consistently achieve and exceed sales targets.
  • Develop training programs and provide ongoing coaching to improve team performance.
  • Evaluate, refine, and streamline sales processes and workflows to ensure efficiency and scalability.
  • Identify areas of improvement and recommend tools, resources, and best practices to improve team productivity.
  • Oversee the use of CRM systems (e.g., HubSpot) to track key performance metrics (KPIs) and sales data.
  • Analyze sales performance data to identify trends, gaps, and opportunities for improvement.
  • Prepare regular performance reports for senior management.
  • Ensure that the inside sales team follows best practices and sales techniques to successfully convert leads into customers.
  • Coordinate with marketing, product, and customer success teams to ensure smooth collaboration and alignment on sales objectives.
  • Work closely with tech teams to ensure seamless integration of payment processing systems and ensure the team is up to date with product features and services.
  • Implement processes to enhance customer retention, ensuring that customer feedback is captured and addressed.

Qualifications:

  • A minimum of 5 years in a sales operations or sales management role, preferably within the payment processing, fintech, or digital services industries.
  • Leadership: Proven ability to lead and mentor sales teams, with a track record of meeting or exceeding targets.
  • CRM Expertise: Hands-on experience with CRM platforms, ideally HubSpot, and other sales tracking tools.
  • Data-Driven: Strong analytical skills, with the ability to translate data into actionable insights.
  • Process-Oriented: Ability to optimize sales workflows and design efficient sales processes.
  • Collaboration Skills: Demonstrated success working cross-functionally with marketing, product, and tech teams.
  • Communication Skills: Excellent verbal and written communication skills, capable of presenting insights and strategies to senior leadership.

Estimated Salary: $120,000 - $150,000 per year, depending on experience.

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