Financial Services Representative
14 hours ago
Company Overview
">RayaCX is a customer experience management company that specializes in providing exceptional support services for financial institutions.
Our team of experts helps clients build strong relationships with their customers through personalized and efficient support services.
Job Overview
">We are seeking an experienced Financial Services Representative to handle customer inquiries and provide support for various financial services offered through the instant transfer application.
Key Responsibilities:
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- Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner.">
- Utilize knowledge of financial products and services to provide accurate information and guidance to customers.">
- Identify and escalate complex issues to the appropriate departments for resolution.">
- Maintain a high level of customer satisfaction by consistently meeting and exceeding performance metrics.">
- Keep up-to-date with the latest industry trends and changes in financial products and services.">
- Collaborate with team members to improve processes and enhance the overall customer experience.">
- Adhere to company policies and procedures at all times.">
Qualifications:
">- ">
- High school diploma or equivalent; Bachelor's degree in Business, Finance or related field is preferred.">
- Excellent communication skills, both verbal and written.">
- Ability to handle high call volumes and work in a fast-paced environment.">
- Strong problem-solving and decision-making skills.">
- Proficient in using computer systems and software applications.">
- Ability to work flexible hours, including evenings and weekends if required.">
Location: Remote opportunity available.
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