Technical Success Account Manager

4 months ago

القاهرة, Egypt Commvault Full time

**About Commvault**

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

**JOB DESCRIPTION**:
As an organization, we are committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.

We are looking for a Technical Success Account Manager to join our team on a full-time basis in New Cairo, Egypt This role is Hybrid with working 2 days in our offices. Fluency in English and German language skills (both written and verbal) is required.

What you will do:
The Success Account Manager (SAM) will primarily be responsible for supporting large enterprise customers who have signed up for Enterprise Support, and additionally providing customer critical situation management from the field. The SAM will act as the customer liaison between Technical Support, SW Engineering, Product Management and Field Operations.

As our Success Account Manager, you'll thrive in an often unstructured, dynamic environment. You will be required to be flexible with your work schedule in supporting customers.

How you will make a difference:

- Display proficiency with all customer interactions including kick-off, training, onboarding, business reviews, customer issues, renewals.
- Navigate through multiple organizations (Product Management, Engineering, Sales, Support, Marketing, Services) to address questions and issues on current and future solution set.
- Continuously monitoring all key accounts metrics and accurately assessing account health and proactively reaching out
- Responsible for quarterly business reviews with sales management on the performance and health of Commvault customers in their region
- Incident management and coverage through regional handovers.
- Understands the technology from a user’s perspective and help the customer identify the best ways for the intended business use of that technology.

Who you are:

- Must be fluent in English and German (written and verbal) to a professional level.
- Up to 4 years’ experience within a Support, Account, or Relationship Manager role
- Demonstrable ability to handle large deployments of hardware and software for SMB and Enterprise customers.
- Consulting experience with data centre operations
- Customer-facing experience, handling customer relationships in a commercial and government environment.
- Ability to bridge technology and business goals to provide productive solutions.
- Computer Science Degree or equivalent is desired.
- Flexibility to work in a fast-paced and exciting work environment.

Technical knowledge/experience:

- Experience with storage related solutions (e.g., Veritas, EMC, HDS, etc.)
- Working knowledge with backup and recovery products (Commvault, Simpana, Veritas NBU, CA, etc.)
- Working Knowledge of hardware platforms (CPQ/HP, IBM, Dell, Etc.)
- Working knowledge of WAN technologies and TCP/IP networking
- Working knowledge of Windows/Unix/Netware/Linux
- Working knowledge of clustering or databases
- Working knowledge of disaster recovery and design capabilities

Skills and experience that could set you apart:

- Commvault Product know is desirable but not essential.

You will love working here because:

- We offer an attractive compensation and benefits package.
- Employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing eg. Commvault Certifications
- Good company environment to work in with some of the best talent around
- An all-embracing company culture, an opportunity to join our Employee Resource Groups

Are you ready to make a difference? Join Commvault in helping our customers protect their data in a difficult world

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the

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