Account Manager
19 hours ago
**Job Profile Overview**:
**Responsibilities**:
- **Franchise Owner Support**:
- Provide comprehensive support to franchise owners, addressing their needs in various departments such as Developer Relations, Talent Acquisition, HR Operations, Finance, IT, Facilities, Campaigns, Nawy Now, Resale, Generic lists, Collections/Incentives, CRM Training and on-boarding, and Dashboards review.
- Serve as the primary point of contact for franchise owners, ensuring their concerns are addressed promptly and effectively.
- **Business Development**:
- Identify and pursue new business opportunities.
- Contribute to the acquisition of new franchises, working closely with the sales and marketing teams.
- **Problem-Solving**:
- Troubleshoot and resolve issues related to CRM technical problems, generic lists, and dashboard reviews.
- Collaborate with internal teams to ensure franchise owners receive the necessary support and resources.
- **Training and On-boarding**:
- Conduct CRM training sessions for franchise owners and their staff.
- Assist with the on-boarding process for new franchise owners, ensuring they are equipped to manage their businesses effectively.
- **Performance Monitoring**:
- Monitor franchise performance and provide insights to improve business operations.
- Review dashboards and financial reports to identify areas for growth and improvement.
**Requirements**:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 3+ years of experience in account management, franchise support, or a similar role.
- Proven track record of successful business development and/or relationship management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple projects simultaneously.
- Customer-oriented with a commitment to providing exceptional service.
- Results-driven with a focus on achieving business objectives.
- Adaptable and able to work in a fast-paced, dynamic environment.
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