IT Support Engineer

4 weeks ago


مصر, Egypt Pillars Consultancy Full time

Technical support for PCs and accessories.

Basic Duties & Responsibilities:
A: (Title - Subject):

- Troubleshooting and fault isolation on PC’s, 60%
- Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
- Provides full user PCs support to customs employees in site.20%

Basic Qualification:
(Bachelor degree in Computer Science or a related field

**Experience**:

- Two years experience in desktop hardware, software, and peripherals in a networked environment.
- Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
- Experience working independently with strong self-motivation and time management skills.
- Ability to work independently with mínimal supervision.
- Ability to work and help non-technical desktop users..

**Skills**:Languages:Arabic / English
Computer: windows, Microsoft office, PCs, printers, scanner
Other:
Training Required:
At leastA+, MCSE

Minimum time required in the job to fully performance the duties:
Competencies:
**Communication Skills**
- Team skills
- Ability to learn
- Initiative
- Customer focus

**Key Performance Indicators**:

- Creative Problem Solving and Decision Making
- Customer Service Excellence\
- Team Spirit
- Interpersonal Communication
- Work Ethics


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