Medical Coordinator

2 weeks ago

القاهرة, Egypt Heineken International B.V. Full time

At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:

- Passion for consumers and customers
- Care for people and planet
- Enjoyment of life
- Courage to dream and pioneer

Key Responsibilities:
Clinic Management:

- Develop and implement clinic plans, including restructuring and digitalization support.
- Assist with salary restructuring, annual increases, contracts, benefits, and CAPEX for insurance.
- Assign job descriptions to clinic staff and monitor their performance.
- Oversee attendance, fingerprint attendance sheets, overtime, and on-call duties during vacations and holidays.
- Conduct one-on-one meetings, monthly admin meetings, and quarterly staff meetings.

Policies & Procedures:

- Document and update all policies and procedures, including alcohol and drug policies, clinic procedures, infectious diseases, medical waste implementation, and sterilization.
- Manage digital forms with clinic staff, including sick leaves, refunds, medical card requests, and new digitalization projects like Digi-clinic.

Reporting:

- Prepare clinic reports with dashboards, including clinic logs, emergency medication stock, and support for sick leave requests.
- Implement flu workflow guidelines, return-to-work reports, and support for hospitalization in severe cases.

Medical Insurance:

- Manage medical card renewals, data review, card distribution, and handle wrong data or missing card requests.
- Plan and execute awareness campaigns for new contracts and ensure employees are informed about insurance services.
- Record, analyze, and report suspected misuse of medical services and refer unjustified cases to the E&C committee.
- Handle network issues, communication regarding e-invoices, and addition of new providers based on employee requests.

Case Management:

- Plan awareness campaigns, handle communication, follow up on case management requests, and support employees with medical insurance issues.
- Manage medical refunds or reimbursement issues.

Occupational Health:

- Support the implementation of the occupational health plan and conduct drivers' check-ups.
- Conduct occupational check-ups across various sites to mitigate safety hazards.
- Assist in setting a medical emergency response plan and maintain AED devices.
- Perform alcohol and drug testing for employees and ensure all locations have certified first aiders.

Wellbeing Programs:

- Support the annual wellbeing plan and coordinate regular medical screening programs.
- Deliver flu vaccines to all locations and handle communication and outcome analysis.
- Plan and conduct general health screenings, prepare analysis, and manage results communication.

Audit:

- Conduct audits of all clinics and support global safe care audits.

Crisis Management:

- Update relevant dashboards daily regarding crisis management status.
- Implement processes and workflows for managing medical and health-related crises.
- Spread awareness across the organization about necessary processes and workflows.
- Attend meetings with HRBP and department heads to discuss crisis status.

Financial:

- Conduct and record analysis of family deductions and manage chronic financial support.
- Implement telehealth plans, including flu follow-up, primary consultation, and specialties.

Educational: Faculty of Science, Faculty of Pharmacist, Nursing College
Experience: Min 1 Year

Personnel Skills:
Certainly Here are some key personal skills that would be beneficial for the role of Clinic Management Specialist:.
- Communication Skills: Excellent verbal and written communication skills to handle meetings, follow-ups, and awareness campaigns.
- Problem-Solving Skills: Ability to handle special approval requests, emergency cases, and network issues effectively.
- Attention to Detail: Keen attention to detail for monitoring attendance, preparing reports, and conducting audits.
- Interpersonal Skills: Strong interpersonal skills to conduct one-on-one meetings, staff meetings, and support employees with medical insurance issues.

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