Off-ground Specialist

5 days ago


مصر, Egypt Vezeeta Full time

About us
Vezeeta is the leading Digital Healthcare Platform in Middle East and Africa that is transforming healthcare accessibility across the region. Having served to date more than 10 Million patients across 78 cities in 6 countries through cutting-edge digital solutions, we empower patients throughout the entirety of their healthcare journey allowing them to access the quality care they deserve.
Our organization is quickly growing, generating demanding roles for like-minded, forward-thinking individuals - with plenty of room for professional and personal growth. If you think you share our belief in redirecting possible healthcare pains into productive tech-enabled solutions, and can add to our positive culture, we’d love to hear from you.

**Benefits**:
At Vezeeta, we trust in the power of freedom, creativity, and flexibility, and strive to build an environment that allows you to be your best self.
Health and Wellness
We offer a variety of comprehensive plans covering medical and dental needs for you and your family. An active lifestyle is a healthy life, and so we offer several virtual yoga, CrossFit, and meditative sessions to ensure your well-being.
Flexible Hours
We are not a 9-5 company. Neither do we follow a traditional annual holiday policy. We believe in working smarter, not harder, and allowing employees to take time off, whenever and as much as they need.
Productive Workspaces
All Vezeeta offices are designed with the team in mind, with many collaborative break-out spaces, with snack and coffee rooms functioning 24/7. You also have the freedom to stream your music right at your workstation and work accompanied by your favorite tunes
Growth Opportunities
At Vezeeta, you’ll find an environment and structure that prioritizes your personal and professional ambitions to keep employee excellence rising. We offer several learning and development programs, along with performance reviews to ensure you achieve your best.
Our Culture
We explore the field of possibilities with a curious, open, and agile mindset. We want to improve the world around us and have the courage to ask ourselves difficult questions to keep pushing our mission forward.
We work hard and play hard and most importantly, we are passionate about developing our people and giving them plenty of opportunities to grow and shine. We are stronger together and have built an awesome team of like-minded talented, caring, and fun people.
Our People
We come from everywhere, dreamers and heroes, believing always that the sky is the limit. Some of us wanted to become astronauts while others wanted to become poets but all of us have a single common denominator: we want to make the world a better place.
Today we have built the strongest team ever and we can’t wait to welcome you to the Veez team

The Role
As a fundamental member of the ProductTeam, you will play a significant role in contributing to the growth and success of Vezeeta. This is a position that will see you gain experience and skills in a wide range of areas as well as working at the forefront of the health-tech industry.

**Responsibilities**:

- Itemizing orders with prescriptions
- Calling patients to confirm order details and pricing
- Working closely with the onground lab team to make sure orders are fulfilled on time
- Outbound calls for chronic patients program and converting these calls to orders
- Test Results Management:

- Making sure no result is delayed
- Dealing with our partnered labs [L2L deals] to ask for missing or delayed results
- Revising test results and validating that nothing is missing from what was ordered originally
- Uploading test results on lab operations portal which will automatically send the results to patients on their apps.

**Requirements**:

- Bachelor's degree in Pharmacy or medical-related field is a must
- 1+ years of experience as a medical transcriber
- High communication skills, active listening, and professionalism.
- Ability to work under stress and take quick actions to solve problems.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Good in English (writing and communication)
- Based in Cairo

Areas that Add to Your Strength
If you are...
- Agile: You can live, adapt and help others survive every change around you in the organization.
- Enthusiast: You possess a zest for the job -- smile easily and have a positive, eager, and responsive attitude.
- Negotiator: You navigate the negotiation process that achieve mutually beneficial results.
- Organized: You own the world if you leave your car keys to find them in the same place every time.
- Influencer: You communicate with others, they listen, they process and then act on what you said

**Benefits**:
We believe that our people are the main drive of success in Vezeeta. That's why we find generous and innovative ways to thank employees for their hard work and dedication. We have a whole host of benef



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