Live Ops Specialist

3 days ago


مصر, Egypt MaxAB Full time

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

**Job summary**:
As a Live Ops Specialist, you'll be responsible for tracking day to day delivery operations and troubleshooting and investigating fraud and troubled orders.

**Responsibilities**:

- Order dispatching to ground courier agents.
- Track day-to-day delivery operations.
- Interact with couriers in answering questions, and resolving issues.
- Daily live tracking couriers.
- Troubleshoot and investigate fraud and troubled orders.
- Closing customer support tickets on Freshdesk.

**What we look for**:

- Bachelor's Degree holder.
- 1-3 years of experience and understanding of the delivery & logistics business.
- Previous experience in a similar position related to dispatching or customer support.
- Excellent communication and presentation skills.
- Microsoft Office proficiency, Excel is a must.



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