Platform Configuration Specialist

6 days ago


مصر, Egypt Informa Markets Full time

Company Description
**Informa PLC is a leading international events, intelligence and scholarly research group.**

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Each of our five operating divisions has a distinct focus:
**Informa Connect** aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.

**Informa Intelligence** provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.

**Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

**Informa Tech **aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.

Our sixth division is **Global Support**, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

**Job Description**:
Pendo is a plugin software we use for onboarding our clients. We develop and implement guides and surveys within our own platforms to help create a better customer experience.

**Pendo related duties & responsibilities**:

- Become the Super User of Pendo for Informa Markets EMEA
- Collect marketing requirements and manage development and release of In-Application guides, messaging and polling of users
- Review user flows and drop off rates with Data analysts to provide proactive recommendations to marketing, product and UX teams
- Understand business objectives to recommend future system initiatives
- Attend Pendo product roadmap, educational, and strategic webinars and events to keep organization apprised of new ideas and functionality
- Implementing show's brand guidelines and colour schemes into platform websites
- Regularly running tests to preview layouts and website features with product team members
- Designing buttons and other controls for the site
- Successfully navigate relationships with internal teams to ensure project success
- Ability to maintain multiple sites at a given time
- Ability to utilise user feedback to identify and correct or improve SE website designs and layouts

**Qualifications**:

- A fast learning, technical mind with a marketing outlook
- Must have solid and verifiable experience with CSS and HTML, JSON and JavaScript a plus
- Interest or experience in website design would be a huge plus
- Proactively learn the online marketing industry to enhance knowledge of effective website building
- Maintain attention to detail and accuracy as websites and company scale
- Ability to be disciplined, learn quickly, and prioritize effectively
- Excellent English communication skills (written and verbal)
- Able to work with multiple stakeholders across multiple location



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