HR Contact Centre Agent- French Speaker
5 months ago
**Contact Center Agent**
**POSITION SNAPSHOT**
Location: Nestlé Business Services Cairo
Company: Nestlé Egypt
Full-time/ Hybrid Model
***
- Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center
- Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements
- Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
**A DAY IN THE LIFE **
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
- Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
- Provide support in the generation and publication of all relevant reports and analytics
- Perform periodic activity relevant reviews with the different streams
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
**ARE YOU A FIT?**
- Bachelor’s degree in a relevant field
- French Speaker
- Service Oriented
- Proficient in MS Office
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment
-
Contact Center Agent
5 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...
-
Contact Center Agent
5 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...
-
French Customer Service Agent
5 months ago
مصر, Egypt Naos Solutions Full timeNaos solutions is hiring french customer service agents Work Location: Maadi, Cairo, Morning shifts, no working from home. Morning shifts no working from home.m home. Job requirements - Fluent /native french speakers. - 2-4 years of experience working in a customer-focused role, there is an account that requires telesales and B2B experience. **Salary**:...
-
French Telesales Agent
5 months ago
مصر, Egypt NAOS Solutions Full timeNAOS Solutions, a leading provider of innovative contact center solutions, is seeking a motivated and dynamic individual to join our Contact Center department as a French Telesales Agent. As a French Telesales Agent, you will be responsible for promoting and selling our products and services to potential customers over the phone. Your main objective will be...
-
Uk Contact Center Agent Gsc's
5 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Uk Contact Center Agent Gsc's
5 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Call Center Trainer
5 months ago
مصر, Egypt NAOS Solutions Full time**NAOS Solutions** is seeking a **Call Center Trainer** who is fluent in French to join our Training department. In this role, you will be responsible for training new and existing call center agents on best practices, customer service techniques, and product knowledge. As a Call Center Trainer, you will play a key role in ensuring that our team delivers...
-
Call Center Agents
5 months ago
مصر, Egypt Xceed Contact Center Full timeWe're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month
-
French Speakers Customer Service
5 months ago
مصر, Egypt Teleperformance Full time#TeleperformanceEgypt is Hiring French Speakers to get hired immediately. **Requirements**: - Fluent French Speakers. - Graduates & Dropouts - Clear Military Status for men. - English is a plus Working Conditions - Rotational Shifts - 2 Days OFF Weekly - 9 working hours including an hour break **Benefits**: - Salary up to 16.5K net including your KPIs -...
-
Gsc Hbeg Contact Centre Gsc's
5 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
HR Associate French Speaker Non-headcount
5 months ago
مصر, Egypt Viatris Full timeViatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...
-
French Call Center Agent
5 months ago
مصر, Egypt Nok Human Capital Full timeFrench speakers are needed for call center vacancies asap!! **Requirements**: - Grads with fluent French+ v good English. - Technical background/experience is a plus. - No commitments for the next 6 months. - Ready to start. **Benefits**: - Social& Medical insurance Transportation provided. **Salary**: E£12,000.00 - E£15,000.00 per month
-
French Call Center Agent
5 months ago
مصر, Egypt Nok Human Capital Full timeFrench speakers are needed for call center vacancies asap!! **Requirements**: - Grads with fluent French+ v good English. - Technical background/experience is a plus. - No commitments for the next 6 months. - Ready to start. **Benefits**: - Social& Medical insurance Transportation provided. Pay: E£12,000.00 - E£15,000.00 per month
-
French Voice and Non Voice Agents
5 months ago
مصر, Egypt Etisal International Group Full timeWE'RE HIRING Job Title: French voice and non-voice agents Industry: Hotels Qualifications: Experience: Minimum 6 Months of Call Center Experience Fluent command of the French language VeryGood command of the English language, spoken and written Fast typing skills Egyptians or foreigners with a valid visa is a must. **Benefits**: Last shift ends at...
-
French Speakers Customer Service
5 months ago
مصر, Egypt Teleperformance Full time#TeleperformanceEgypt is Hiring French Speakers(Morning Shifts) to get hired immediately. **Requirements**: - Fluent French Speakers. - Graduates & Dropouts - Clear Military Status for men. - English is a plus Working Conditions - Rotational Shifts - 2 Days OFF Weekly - 9 working hours including an hour break **Benefits**: - Salary up to 16.5K net...
-
French Recruitment Specialist
5 months ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is hiring **French Speaker HR Recruitment Specialist**. **Benefits**: - Very attractive package. - Fixed Shift from 10AM-7PM. - Fixed off days (Friday & Saturday). - Social insurance. - Medical insurance up to 200K per year. - Transportation all over Cairo. - Location: 5th Settlement, Teleperformance Plaza. **Responsibilities**: -...
-
Assistant HR- Bilingual
5 months ago
مصر, Egypt World wide dispatch management Full time**Join Our Team as a Bilingual French and English Assistant HR Remotely!** Are you passionate about human resources and fluent in both French and English? We are seeking a dynamic individual to join our team as a Bilingual French and English Assistant HR. This is an exciting opportunity to contribute to a growing organization and make a difference in the...
-
French Customer Service Agent
5 months ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring Outbound **French Bilingual **Customer service Agents **Requirements**: - B2-C1 French and English - Grads, Undergrads, Gapyears and Foreigners - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi, Technology Park - 2 days off rotational - 9 working hours including 1 hour...
-
Sales Representative
5 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Sales Representative - French Speaker **Job Description**: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is...
-
Customer Service Agents Are Required
6 months ago
مصر, Egypt Ethics HR Full timeCustomer Service Agents are required to work for a well known Call Center company. If interested please apply. Customer Service Agents are required to work for a well known Call Center company. If interested please apply. Ethics HR employs a highly specialized Human Resources workforce, offering services in the areas of payroll administration, labor force...