Storage Technical Engineer

6 days ago


Cairo, Egypt IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
The Global Multi-Vendor Services Storage Team is expanding, and we are looking to hire Storage Technical Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.
What we offer:

- Access to specialized vendor education - virtual and instructor led.
- Access to fully functional lab facility for education purposes and problem recreation.
- Opportunity for achieving formal certification.
- Diverse job role structure giving opportunities for growth within the team.
- Flexible shift pattern.

As part of the job, the Storage Technical Engineer would have the following responsibilities:

- Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
- Use specialized diagnostic tools to isolate client problems.
- Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle.
- Follow established processes for effective management of support incidents.
- Demonstrating soft and technical skills that contributes to client satisfaction.
- Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage.

(
**This position will require working in European and US prime time, plus occasional weekend & night shifts**).

**Required Technical and Professional Expertise**
Education & Professional experience:

- Bachelor's Degree (or equivalent) in Computer science or similar technical field.
- At least 1 year of experience in a Customer support role.

Skills and competencies:

- Excellent command of spoken and written **English** (B2-C1 level).
- Excellent command of spoken and written second foreign language - **French or Italian**:

- Experience in a Technical support role - Remote support or Administration
- Excellent communication & soft skills.
- Troubleshooting and analytical thinking skills.
- Customer-first mindset with high sense of ownership.
- Ability to quickly learn and absorb new concepts, terms, and vocabulary.

**Preferred Technical and Professional Expertise**
- At least 1 year of experience in a technical support role - Remote support or Administration.
- Experience in supporting NetApp and/or Lenovo Storage products.

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



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