Network Virtualization Engineer

1 week ago

Cairo, Egypt VMware Full time

As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

**Essential Functions**:

- Reproducing issues in-house and responding back in a timely manner.
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge-base articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Focus on an area of technical specialization and attend technical training,
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

**Requirements**:

- 3-5 years of working experience in a networks domain is a MUST. Experience in Virtualization & Cloud computing is preferred.
- Networking: understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling and load balancers
- Experience with network components such as, ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
- CCNA or equivalent certification and/or related work experience
- Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management.
- Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark)
- Good practical working ability with Linux/UNIX utilities, including editors and command shells
- B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.

**Highly Preferred Skills**:
***Hands on experience with VMware ESX Server or VMware products
- UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
- Experience with operation and administration of large Windows Server and Desktop Environments
- Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
- Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vRA including Networking enabled by software
- Familiarity of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
- Familiarity of Technologies such as Kubernetes, OpenShift, Pivotal Cloud Foundry
- Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.
- Previous Enterprise Technical Support.
- CCNP or equivalent certification and/or related work experience

**_ About the Global Support Services Team:_**

The VMware Global Support (GS) team supports over 250,000 companies running VMware in over 100 different countries. GS provides time-zone optimized coverage throughout five support centers globally. The GS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products.

**_ What’s in it for you?_**
- The entire VMware team has created a unique business environment - one of energy, creativity, and collaboration
- The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial startup
- Initial as well as on-going technical training, as well as the opportunity to earn VMware certifications

**_ We are guided in our efforts by a strong set of corporate values:_**
- Excellence and innovation
- Straightforwardness and open communications
- A sense of fun and an appreciation of a balanced life
- Delivery on our promises to our partners, our customers, and ourselves
- A passion for what we do and the value we deliver

**Equal Employment Opportunity Statement**

VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without rega

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