Delivery Manager
2 months ago
We are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings management.
Job responsibilities:
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Communicating with vendors and clients, handling complains and resolving issues
**Required Skills**:
- Customer service skills
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solving skills
- Excellent verbal and written communication skills
- English and Arabic language proficiency required
- Excel proficiency
**Salary**: E£5,000.00 - E£7,000.00 per month
Ability to commute/relocate:
- El Gouna: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- customer service: 1 year (preferred)
- managerial: 1 year (preferred)
**Language**:
- English and Arabic (required)
We have other current jobs related to this field that you can find below
-
Delivery Operations Manager
3 weeks ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...
-
Delivery Manager/ Call Centre Operator
3 weeks ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a delivery manager. The delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He will be in charge of a variety of tasks, such as leading the team, training and recruiting new staff, monitoring progress, orders assignment and supervision and managing budgets Job responsibilities: -...
-
Customer Service
3 weeks ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...
-
Customer Service
2 weeks ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...
-
Account Manager
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **Who are we?** As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are...
-
Account Manager
4 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **About the role** At Talabat, the role of the Account Manager will play a key role in managing and nurturing successful relationships with our partner restaurants. You will be responsible for ensuring the success and satisfaction of our partner restaurants through driving growth, operations, and content for your assigned...
-
Manager Logistics Performance
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **Role Summary** Managing and improving the logistics performance of all cities across the country. Taking ownership of various service levels by measuring compliance, finding performance gaps and execute a plan to fill performance-related gaps. **What’s On Your Plate?** - Reporting and monitoring of KPIs and performance SLAs -...
-
Manager Engineering
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **A little bit about our engineering culture** We love finding new ways to shorten the feedback loops, create together and make an impact. To do so, our engineering culture and practices are based on eXtreme Programming (XP), Domain-Driven Design, Lean and Continuous Delivery. We believe that the assumption behind the “Speed vs...
-
Sr. Account Manager
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **Key Responsibilities**: - Manage critical partners with a high degree of complexity. - Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships. - Ensure daily, weekly, and month targets are on track and work with each team member to ensure high...
-
Assistant Manager Quality
2 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **Role Summary/Overview** Plans and achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews Preparing and completing program-level action plans; implementing production, productivity, quality, and customer service standards Identifying and resolving problems; completing...
-
Manager Corporate Communications
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity As the Communications, Public Affairs and Corporate Responsibility the Manager for this newly created role will play a key role in the way we shape, create, and develop our Communications, PA & CR efforts both on a local level, & working closely with the Regional Communications, PA & CR team, reporting directly to the Managing...
-
Key Account Manager
1 week ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **Role Summary**: We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very strong and solid relationships with key accounts, maximize their potential and improve their...
-
Associate City Manager
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **Role Scope** - Oversees all daily logistics-related operations - Directing, optimizing, and coordinating full order cycle - Leads communication with external suppliers - Supervise, and coach multiple rider managers and rider trainers - Oversees and ensures restaurant onboarding and training - Set up SOPs, policies, and tools for...
-
Copy of Assistant Manager Quality
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **Role Summary/Overview** Plans and achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews Preparing and completing program-level action plans; implementing production, productivity, quality, and customer service standards Identifying and resolving problems; completing...
-
Manager Rider Experience
2 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity We are looking for a manager of Rider experience & engagement who can manage our rider lifecycle. It’s remarkable and similar to a classic customer lifecycle, we acquire riders via online marketing campaigns, we onboard them and try to improve conversion in our onboard funnels, riders activate, riders churn, and...
-
Delivery Manager
4 weeks ago
مصر, Egypt Master-Works Full timeMaster-Works, a global leader in technology consultancy, is looking for an experienced and dedicated Delivery Manager to join our team. As a Delivery Manager at Master-Works, you will be responsible for overseeing the successful delivery of projects and ensuring that client expectations are met or exceeded. **Key Responsibilities**: - Manage the end-to-end...
-
Sr. Key Account Manager
1 week ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **About the role** At Talabat, the role of the Sr. Key Account Manager will play a key role in driving growth, fostering relationships, and ensuring the success of key accounts. You will be responsible for ensuring the success and satisfaction of our partners, driving revenue growth, and contributing to the overall success of...
-
Account Manager
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **What’s On Your Plate?** - Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share. - Maintain continuous business relationship with clients/ restaurants. - Provide excellent service and support in order...
-
Account Manager
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...
-
Manager Rider Quality
3 weeks ago
مصر, Egypt Delivery Hero Full timeAbout the opportunity **What’s On Your Plate?** - ** Quality Management**: - Develop and implement quality management processes to ensure the highest standards of service and efficiency in rider logistics. - Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards. - ** Compliance Oversight**: -...
