Support Services Senior Associate

7 months ago


مصر, Egypt PepsiCo Full time

**Responsibilities**

**Support in designing and building KM (20-30%)**
- Develop, format and manage standard documentation (lessons learnt, best practices, SOPs, playbooks for new processes, etc.)
- Design and implement tools that facilitate knowledge sharing (e.g. collaboration platforms) after defining knowledge sharing strategy
- Create document review process / review calendar

**Content maintenance and distribution (70-80%)**
- Share top content to BUs and markets (e.g.; LSS network documentation etc.)
- Inform BU teams about updates if necessary
- Support knowledge transfers (including learned lessons) and organise knowledge sharing sessions for better usage of content
- Maintain and update standard documentation, library (e.g. global brain), system, database
- Establish and maintain process management governance
- Map and monitor the implementation of best practices
- Assign and maintain list of approved internal auditors (R&R), list of document owners (R&R)
- Transfer capability to SMEs to allow deployment to Business Units

**Qualifications**
- Proficiency in English and French (written and spoken)
- Science / management Degree (Bachelors)
- Demonstrated experience in Technical interpretation and writing, within an FMCG environment focusing on the commercial and logistics arena. (1yr plus)
- Experienced user of e.g. web/video/training packages materials editing
- Demonstrated ability to interact with and govern business management systems.
- Proficient in Word, Excel, Powerpoint and Similar editing software tools
- Demonstrated experience of Change and comms and setting up knowledge management processes and deploying to business (2yr plus)


  • Om Customer Service

    7 months ago


    مصر, Egypt Talent Pal Full time

    About Our Client: Line of Service: Internal Firm Services Industry/Sector: Not Applicable Specialism: IFS - Administration Management Level: Senior Associate Job Description & Summary: The purpose of the role is to provide the highest level of client care and service to all visitors and internal stakeholders. The role is defined by the PwC values. The...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt PepsiCo Full time

    Overview: The Talent Acquisition Senior Associate will be responsible for executing the internal staffing process, by working closely with the hiring teams and internal applicants. Will be responsible of primarily supporting the req management on systems, internal offer management and pre-boarding process within a specific area of business, function, or...


  • مصر, Egypt Talent Pal Full time

    **Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** Deals **Management Level** Senior Associate **Job Description & Summary** **The role** **The Responsibilities** As a Recruitment Senior Associate you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution....


  • مصر, Egypt TTEC Full time

    Senior Manager, Service Delivery Senior Operations Manager - US hours - Cairo Bringing smiles is what we do at TTEC... for you and the customer. As a Senior Operations manager working on the Night Shift (US hours) in Cairo, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...


  • مصر, Egypt Ferring Pharmaceuticals, Inc. Full time

    Job Description: Job posting title: IT Support Associate Analyst Ferring Pharmaceuticals, a specialty biopharmaceutical company with operations worldwide, is looking for a IT Support Associate Analyst Your new company Ferring Pharmaceuticals is a research-driven, specialty biopharmaceutical group committed to helping people around the world build families...

  • Hcdx Senior Associate

    7 months ago


    مصر, Egypt Majid Al Futtaim Full time

    **ROLE SUMMARY** The role of the HCDX Senior Associate will include a seamless delivery of high quality, timely, and accurate administrative and transactional support for the MAF users through MAF ticketing systems. Support scope is limited to answering tickets with medium complexity (recurring issues with non-routine resolving actions) / no configuration...

  • Hcdx Senior Associate

    7 months ago


    مصر, Egypt Majid Al Futtaim Full time

    **BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Sales Support Associate - Order to Cash** **Position Snapshot**: Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: The Associate Security Project Manager is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Security Projects. The role of the Associate Security PM is to lead a number of small to medium scale projects, or to lead a security stream on a large scale...


  • مصر, Egypt Viatris Full time

    Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...


  • مصر, Egypt Orange Business Services Full time

    Role purpose: Help the global CMS maintain and develop an industry leading end to end service end customer experience and drive the collaborative working and best practice in the CSM community. Act as the face of OBS to internal stakeholders. Cooperate transversally with stakeholders across all regions in IBO, IB, CMI Influence the performance of...

  • Ap Posting Associate

    7 months ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **AP Posting Associate** **POSITION SNAPSHOT** ***Company: Nestlé Business Services Location: Cairo, Egypt. Department: Source to Pay Bachelor’s Degree Holder **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the...


  • مصر, Egypt Nok Human Capital Full time

    Customer Service Associates are needed to join our team in Amazon. If you have a passion for delivering exceptional customer service and excellent English language skills, this role is for you! - Job Title: Customer Service Associate - Undergraduates are encouraged to apply! - Shifts: 24/7 rotational shifts required. - Including insurance (Medical -...

  • Senior Associate

    1 week ago


    مصر, Egypt CrossBoundary Full time

    **Senior Associate - Egypt** **About the Firm** The position will also support and lead new business development for the broader MENA region, growing the business activities of CrossBoundary in the region and originating transactions and projects. **Who We Are** The CrossBoundary team is a unique group made up of people who are genuinely excited by the...

  • Senior Audit Associate

    7 months ago


    مصر, Egypt SSC Egypt Full time

    As a Senior Audit Associate, you will assume a pivotal role in planning and executing complex audit and assurance engagements. You will collaborate closely with our audit team and clients to deliver comprehensive and accurate audit services. This position offers an excellent opportunity for career growth and professional development. **Key...


  • مصر, Egypt UNICEF Full time

    **Job no**: 570478 **Contract type**: Fixed Term Appointment **Duty Station**: Cairo **Level**: G-7 **Location**: Egypt **Categories**: Security UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: The purpose of Senior Service Readiness Manager is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams. DUTIES &...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: LIS services time coverage is aligned with the services business criticality and leverages on a 24x7 structure and on-call capability. - Within the LIS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours) for onsite and regional perimeters: - 2nd level incident management - hardware and software...