Technical Support Engineer

3 days ago


مصر, Egypt Orange Business Services Full time

1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**about you**:

- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**additional information**:

- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**department**:Customer Services & Operations

**contract**:Regular



  • مصر, Egypt Rabie Al-Takyeef Factory Full time

    **Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...


  • مصر, Egypt Uqudo Full time

    **Title**: Technical Support Engineer **Function**:Technology **Location**: Remote **Job Type**: Permanent/Full time **Company Overview**: In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands...


  • مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **1** *** Business Line **Automotive** *** Function **Technical Support** *** City **Mehwar El Moshir** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - To assist support and coach the service staff in the technical issues insuring that all the technical procedures in...


  • مصر, Egypt BlackStone eIT Full time

    BlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt NAOS Marketing Full time

    NAOS Marketing is looking to hire a** Technical Support Engineer **(Solution Responsibilities) to work in a hi-tech mechanical & electrical integration enterprise mainly engaged in research, development, production, and sales of pharmaceutical and food package machinery. **Job Description: 1. Responsible for technical exchanges and guidance with customers,...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 4 Department R&D Career Level Position Location maadi **Skills**: - Networks troubleshooting Technical Support customer service Excellent English Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end...


  • مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt BlackStone eIT Full time

    BlackStone eIT, a leading computer software company, is seeking a skilled and dedicated Software Technical Support Engineer to join our dynamic team. As a Software Technical Support Engineer, you will play a crucial role in providing technical support and assistance to our clients. Your excellent problem-solving skills and strong technical knowledge will be...


  • مصر, Egypt Interact Technology Solutions Full time

    **Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...


  • مصر, Egypt Interact Technology Solutions Full time

    **Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...


  • مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Spectro Systems Full time

    Responsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...


  • مصر, Egypt Spectro Systems Full time

    Responsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Job Title: Technical support engineer Organization: Service Operations Location: Egypt Cairo Reporting to: Service Desk manager. Job Purpose: To Collect & perform primary troubleshooting end to end for network incidents 24x7 in order to ensure a professional and consistent delivery of quality service to our customers. Key Tasks and...


  • مصر, Egypt Instabug Full time

    Description **Role**: The Software Support Engineer, as part of Instabug’s Customer Experience team provides support to Instabug’s growing number of customers across different segments, industries and regions. The Software Support Engineer has a comprehensive understanding of all Instabug’s products, who is able to solve problems and translate...