Customer Service Specialist
5 months ago
Urgently required for one of the biggest Real estate Developer companies in Egypt:
**Customer Service specialists (Females and males)**
**Responsibilities**:
1-Answer all customer inquiries handle complaints promptly, and provide superior service via phone
2-Follow-up on customer inquiries and complaints that are not fulfilled or solved
3-Maintain simple accurate and full information about the company’s products, promotions, and policy to fulfill customer needs
4-Escalate concerns or unresolved issues to the next level of support or concerned teams to take proper actions and maintain customer satisfaction
5-Take ownership of customer issues and concerns
6-Do the extra mile to exceed customer expectations
**Skills**:
1-Proven customer support experience or experience as a Client Service Representative.
2-Track record of over-achieving quota.
3-Strong phone contact handling skills and active listening.
4-Customer orientation and ability to adapt/respond to different types of characters.
5-Excellent communication and presentation skills.
6-Fluent English Speaker is a _**MUST**_.
7- _**Representable**_.
**Benefits**:
1- social insurance
2- medical insurance
3- line Tel and laptop
4- Transportation
**Location: Sheraton**
Working Days: Sunday to Thursday
Working Hours: 10 am - 6 pm
**Language**:
- English fluently (required)
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