HR Total Reward Associate
4 days ago
**Auto req ID**: 268389BR
**Medical Administration**
- Work on the medical database sent by the direct medical supervisor and update it on a daily basis
- Conduct Medical onboarding for the hires and Administer Medical card issuance process for new employees and any additions in all locations
- Coordinate and administer end to end medical approvals cycle between the medical company and and the nursing team/HR
- Extract of prescriptions for chronic treatment and review the amendments and the medicines sent from the pharmacy and dispatch them on a monthly basis
- Execute end end medical insurance invoicing process
- Draft a list for doctors and nurses’ salaries in the medical department and follow up on the payment process
- Ensure ambulances’ maintenance and safety
- Review claims sent from pharmacies and cash claims of Employees in each legal entity and review claims of hospitals
- Conduct sessions to explain the medical service
- Coordinate with the direct supervisor to select random samples to conduct drug tests on a monthly basis
**General**
- Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Partner with team to execute plans to improve customer satisfaction with a focus on processes
- Manage escalation and takes ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
- Ensure knowledge management platform is updated
**Qualifications/Requirements**:
- HR Shared Services process and SLA management experience 0-2 experience
- Service management and ticket management system experience -preferable
- Customer orientation
- Process management and continuous improvement with a focus on optimization and productivity
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces
- Fair English language skills
**Relocation Eligible**: Not Applicable
**Job Type**: Regular
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