Customer Tech Support Expert

**About the role**: The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team. Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team. **Key Activities & Deliverables**: - Acts as...

**About the role**: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for SDWAN as a service. - Timely and High-Quality handling of all support Requests. - Provide a professional first technical point of contact for the customer for the crisis situations. - Acts as technical escalation level within the...

**About the role**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management. ¦ Provide...

**votre rôle**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...

Callnovo is currently looking for some experienced English-speaking Tech Support Agents to join our team and work with one of our esteemed clients selling Electric products in US Market. As a Tech Support Representative, you will serve as the primary point of contact for our customers, offering assistance and support related to our range of high-quality...

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**What you’ll do**: Role purpose: To act as high touch technical expert for top strategic enterprise customers to enhance all complicated problems MTTR & to maintain customer satisfaction through understanding their technical solutions & expectations to enhance their NPS. To ensure smooth relation with top enterprise customer technical teams by operating...

**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear Climate Change Adaptation Activity to support the Government of Egypt (GOE) to enhance climate readiness through improved resilience planning and management within the water and wastewater sector. Specifically, this activity seeks to enable resilience of water and...

**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear activity to support the Government of Egypt (GOE)’s climate readiness of the water and wastewater sector to ensure sustainable and quality service delivery. Specifically, this activity seeks to enable resilience of utilities by supporting a set of complementary...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear activity to support the Government of Egypt (GOE)’s climate readiness of the water and wastewater sector to ensure sustainable and quality service delivery. Specifically, this activity seeks to enable resilience of utilities by supporting a set of complementary...

**Company Description** ALFA Tech is a leading provider of top quality Electrical Equipment and Devices Trade products in Egypt. Established in 2008 in 6th of October, ALFA Tech is a trusted source of brands such as Schneider, Siemens, AECO, and Elsewedy Electric. The company is dedicated to building long-term partnerships with customers by providing...

IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...

### Job Summary: I. Native or equivalent (interpreted as CEFR level C1 or better) German language and basic English skills in writing and speaking to understand documentation and log accurately in the Customer systems, 2]Optimistic, friendly, positive and self-motivated personality, 3]Ability to work in team, 4]Service oriented profile and with a focus on...

Callnovo is a Professional Contact Center with over 20 years experience in the BPO industry. We are seeking a dedicated and skilled English Tech Support Agent to join our team at Callnovo. As a full-time CSR, you will be responsible for providing support to customers regarding post-sales issues related to various brands and models of mini PC products. This...

To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of quality services to...

**About the role**: Key Tasks and Responsibilities: - Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. - Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level - Responsible for fault...

IT Support Specialist Egypt, Cairo Fixed Term, 6 months initially then renewed every 12 months Full time/ 40 hours Per Week / 24x7 support model May be required to be part of a support callout rota Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll...

Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

Envision Employment Solutions is currently looking for a Solution Expert for one of our partners, a very well-known company. **Job Summary**: The Solution Expert develops, implements and coordinates plans and procedures for effectively identifying and managing adaptations of product designs. S/he will help end users by resolving IT related issues, including...