Customer Tech Support Expert
5 months ago
**About the role**:
**Job Purpose**:
The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team.
Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team.
**Key Activities & Deliverables**:
- Acts as technical escalation level within the team
- Create, validate, and update technical documents and knowledge documents
- Technical knowledge and overall skills enhancement
- Coordinate with Run L2 Team for any performed or proposed changes to the service
- Align with Build Team on Design Changes, upgrades, and bug fixes
- Work closely with the Customer Service Desk & Support teams management for business and support related enhancements
- Own Complex and Major Incidents Technical Resolution part for Incident Management
Work on complex changes and technical enhancement for Change Management
**About you**:
**Education and Experience**:
- Bachelor's degree in Engineering or equivalent experience
- 1-3 years’ Customer Service Experience with Technical Background
- Certificate is a plus: Linux - Admin1, CCNA, AWS - Fundamentals
**Technical Knowledge**
- Technical experience with troubleshooting, diagnosing, and resolving problems
- Networks Knowledge Experience
- Windows or Linux Experience
- Broad knowledge of virtual environments & Cloud Computing
(Open stack overview, Azure, AWS, etc...)
- Advanced knowledge /Certificate in different technology is a plus
**Additional information**:
**Soft Skills and Abilities**:
- Proficient English, and French is a must
- Clear Communication Skills with ability to use positive language
- Strong telephone etiquette skills
- Excellent customer service skills
- Knowledge of common concepts, practices, & procedures for end user technical support.
Strong problem solving and research skills
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous
**Contract**:
Regular
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