Customer Tech Support Expert
5 months ago
**About the role**:
**Job Purpose**:
The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team.
Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team.
**Key Activities & Deliverables**:
- Acts as technical escalation level within the team
- Create, validate, and update technical documents and knowledge documents
- Technical knowledge and overall skills enhancement
- Coordinate with Run L2 Team for any performed or proposed changes to the service
- Align with Build Team on Design Changes, upgrades, and bug fixes
- Work closely with the Customer Service Desk & Support teams management for business and support related enhancements
- Own Complex and Major Incidents Technical Resolution part for Incident Management
Work on complex changes and technical enhancement for Change Management
**About you**:
**Education and Experience**:
- Bachelor's degree in Engineering or equivalent experience
- 1-3 years’ Customer Service Experience with Technical Background
- Certificate is a plus: Linux - Admin1, CCNA, AWS - Fundamentals
**Technical Knowledge**
- Technical experience with troubleshooting, diagnosing, and resolving problems
- Networks Knowledge Experience
- Windows or Linux Experience
- Broad knowledge of virtual environments & Cloud Computing
(Open stack overview, Azure, AWS, etc...)
- Advanced knowledge /Certificate in different technology is a plus
**Additional information**:
**Soft Skills and Abilities**:
- Proficient English, and French is a must
- Clear Communication Skills with ability to use positive language
- Strong telephone etiquette skills
- Excellent customer service skills
- Knowledge of common concepts, practices, & procedures for end user technical support.
Strong problem solving and research skills
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous
**Contract**:
Regular
-
Desktop Support Engineer
5 months ago
مصر, Egypt Informa Global Support Full timeCompany Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Customer Tech Support Expert
5 months ago
مصر, Egypt Orange Full time**votre rôle**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...
-
Customer Tech Support Expert
5 months ago
مصر, Egypt Orange Business Full time**About the role**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...
-
Tech Strategic Customer Support Supervisor
5 months ago
مصر, Egypt Vodafone Full time**What you’ll do**: Role purpose: To act as high touch technical expert for top strategic enterprise customers to enhance all complicated problems MTTR & to maintain customer satisfaction through understanding their technical solutions & expectations to enhance their NPS. To ensure smooth relation with top enterprise customer technical teams by operating...
-
Deputy Chief of Party Technical for Water and
5 months ago
مصر, Egypt Tetra Tech Full time**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear Climate Change Adaptation Activity to support the Government of Egypt (GOE) to enhance climate readiness through improved resilience planning and management within the water and wastewater sector. Specifically, this activity seeks to enable resilience of water and...
-
Director of Administration and Finance for Water
5 months ago
مصر, Egypt Tetra Tech Full time**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear activity to support the Government of Egypt (GOE)’s climate readiness of the water and wastewater sector to ensure sustainable and quality service delivery. Specifically, this activity seeks to enable resilience of utilities by supporting a set of complementary...
-
Senior Tech Support Engineer
5 months ago
مصر, Egypt Orange Business Full time**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...
-
Chief of Party for Water and Wastewater Sector
5 months ago
مصر, Egypt Tetra Tech Full time**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear activity to support the Government of Egypt (GOE)’s climate readiness of the water and wastewater sector to ensure sustainable and quality service delivery. Specifically, this activity seeks to enable resilience of utilities by supporting a set of complementary...
-
Sales Engineer
5 months ago
مصر, Egypt Alfa Tech Full time**Company Description** ALFA Tech is a leading provider of top quality Electrical Equipment and Devices Trade products in Egypt. Established in 2008 in 6th of October, ALFA Tech is a trusted source of brands such as Schneider, Siemens, AECO, and Elsewedy Electric. The company is dedicated to building long-term partnerships with customers by providing...
-
Billing Specialist
5 months ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
German Customer Support Representative
6 months ago
مصر, Egypt Tech Mahindra Full time### Job Summary: I. Native or equivalent (interpreted as CEFR level C1 or better) German language and basic English skills in writing and speaking to understand documentation and log accurately in the Customer systems, 2]Optimistic, friendly, positive and self-motivated personality, 3]Ability to work in team, 4]Service oriented profile and with a focus on...
-
IT Support Specialist
6 months ago
مصر, Egypt Bupa Global Full timeIT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...
-
English-speaking Tech Support Agent for E-commerce
5 months ago
مصر, Egypt Callnovo Full timeCallnovo is a Professional Contact Center with over 20 years experience in the BPO industry. We are seeking a dedicated and skilled English Tech Support Agent to join our team at Callnovo. As a full-time CSR, you will be responsible for providing support to customers regarding post-sales issues related to various brands and models of mini PC products. This...
-
Onsite Service Analyst
6 months ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Solution Expert
5 months ago
مصر, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for a Solution Expert for one of our partners, a very well-known company. **Job Summary**: The Solution Expert develops, implements and coordinates plans and procedures for effectively identifying and managing adaptations of product designs. S/he will help end users by resolving IT related issues, including...
-
Customer Service Executive
5 months ago
مصر, Egypt Sirius Support Full time**Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...
-
Utility Management Specialist for Water and
5 months ago
مصر, Egypt Tetra Tech Full time**Position Description/Summary**: USAID/Egypt is in the process of designing a new multiyear activity to support the Government of Egypt (GOE)’s climate readiness of the water and wastewater sector to ensure sustainable and quality service delivery. Specifically, this activity seeks to enable resilience of utilities by supporting a set of complementary...
-
Customer Support Specialist
5 months ago
مصر, Egypt Foodics Full time**Who Are We**❓ - W_e Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
English Customer Support Representative
5 months ago
مصر, Egypt Sutherland Full timeAttention all tech enthusiasts and customer service champions! Sutherland Cairo is seeking individuals with a passion for technology and an unwavering commitment to customer satisfaction to join our team in several exciting positions: 1- Technical Support Associates 2- Retention Services Agents **Benefits**: - Highest net salary in the market (starting...
-
Solution Expert
5 months ago
مصر, Egypt Envision Employment Solutions Full time**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...