Vodafone Returnship Program- Mobile Internet

1 week ago


مصر, Egypt Vodafone Full time

**Description**:
**Vodafone Returnship Program**:

- Returnship program is a paid-internship program for WOMEN who are out of the job market for 3 to 5 consecutive years due to marriage, giving birth, or other reasons.
- Duration is 6 months where the respective women joins in internship slots, by the end of the program, she recieves certification of completion and might land in full-time vacancies allocated for the program.
- The returnees will receive a full-fledged learning journey to accommodate them back to corporates and will enjoy the on-premises benefits such as new normal flexibility & nursery.

**Responsibilities**:

- 2nd Line Technical support for Data services, Mobile internet, and supporting relevant teams.
- Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
- Implementing all configuration changes on all relevant nodes, following SM guidelines.
- Acceptance and testing for new nodes & services implemented.
- Implementing S/W corrections/patches and upgrades for all relevant nodes & services.
- Interfacing and communicating with vendors, to track and follow up for the escalated problems.
- Ensuring Highest Quality of service delivered to customers.
- Following agreed upon procedures and processes in all team activities.
- Building highest technical skills.

**Required Criteria**:
Women who have been out of work for at least 2-5 years

Women who have work experience of 2-3 years

Women between 28-37 years old



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