Mobile Internet& Data Support Engineer

2 weeks ago


مصر, Egypt Vodafone Full time

**Role purpose**:

- 2nd Line Technical support for Data services, Mobile internet, and supporting relevant teams.
- Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
- Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
- Implementing all configuration changes on all relevant nodes, following SM guidelines.
- Acceptance and testing for new nodes & services implemented.

**Key accountabilities and decision ownership**:

- Service availability maintained as target.
- Handling emergencies related to Mobile Internet & Data services.
- Follow up major network activities to ensure fault free operation during different project phase.
- Adherence to Preventive / Proactive maintenance activities plans.
- Adherence to work procedures & security requirements.
- Ownership and handling for all Data services that we offer to our customers to ensure the best customer experience
- Mobile data Network Operations quality assurance and Improvement (KPI reporting and implementation of improvement plan)
- Nodes Support: Providing 24/7 Support, problem handling & resolution, and knowledge transfer to first line teams
- Implementing all configuration changes on all relevant nodes, following SM guidelines.
- Acceptance and testing for new nodes & services implemented.

**.**:
**Core competencies, knowledge and experience**:

- Troubleshooting capabilities, competence level in troubleshooting problems, and resolution.
- Customer focus
- Analytical thinking and problem-solving skills

**Must have technical / professional qualifications**:

- Degree in telecommunications Engineering
- 1+ years of experience in similar role
- Very strong technical background in Packet Core, IP Background & Security



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