Mgr-security I

1 week ago


مصر, Egypt Marriott International, Inc Full time

**職務張貼日期** Jun 30, 2021
**職務編號** 21068325
**工作類別** Loss Prevention & Security
**地點** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt 在地圖中查看
**品牌** St. Regis Hotels & Resorts
**工作編制** Full-Time
**願意海外赴任?** N
**職位類型 管理** Management
**身處外地?** N

瑞吉品牌於 110 多年前首次設立豪華酒店,當時紐約瑞吉酒店開業。自約翰-雅各-阿斯特四世在紐約第五大道開設了其布雜建築藝術風格的酒店之後,瑞吉已經成為絕對典雅和定制服務的象徵。如今,瑞吉在全球 40 多個繁華都市開設了酒店。這些地方是潮流的誕生地,地域限制被打破,客人可體驗精緻的生活。我們誠邀您與瑞吉攜手譜寫未來的職業生涯。

**職位概述**

每天協助安全總監管理安全運營。責任範圍包括酒店資產、員工、客人和酒店的保護和安全,以及事故和消防回應。確保對客人、員工和酒店資產的持續保護。維護法律和標準運作程序所要求的日誌、認證和檔案。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);3 年安保/防損或相關專業領域工作經驗。

或者
- 在經認可的大學取得刑事司法或相關專業的兩年制學位;1 年安保/防損或相關專業領域工作經驗。

**核心工作活動**

**管理安全運營**
- 協助制定和實施應急程序。
- 建議對安全性漏洞採取後續行動。
- 調查酒店資產的所有損失,並提交適當的管理層進行處置。
- 部署安保人員以有效監控和保護酒店資產。
- 遵守所有企業安保和安全管理指導方針和程序。
- 完成適當的文件並將所有員工事故和一般責任事件報告給索賠報告服務中心。
- 定期對整個酒店和停車場進行巡邏。
- 認可各責任範圍取得的成功。
- 處理客人問題和投訴,解決糾紛,解決不滿和衝突,或與他人進行協商。
- 識別並提出建議,儘量減少物質危害和不安全的工作實踐。
- 實施行動計劃來監控和控制風險。
- 隨時瞭解當地的犯罪活動,因為它可能會影響酒店。
- 維護有關酒店和停車場巡邏的所需報告和文件。
- 檢查所有安全設備並確保其功能正常。
- 及時提供獲得必要醫療照顧的手段。
- 根據標準運作程序。進行時薪制員工績效考核。
- 識別他人的教育需求,開發正式的教育或培訓專案或課程,並教導或指導他人。
- 根據標準和當地運作程序(SOP 和 LSOP)完成懲戒程序和存檔,並支援同事評議流程。
- 維護安保人員所需的急救和 CPR 認證。
- 實施地方當局對安保和安全的要求。

**領導安保團隊**
- 參加總結前後會議及每週預測會議,以瞭解團體需求和收集重要資訊,並傳達給安保人員。
- 透過公開表彰團隊成員的貢獻,慶祝成功。
- 傳達安全程序的重要性,詳細說明程序規範,確保員工瞭解安全規範,監控與安全有關的流程和程序。
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。
- 為下屬提供指導和指示,包括設定績效標準和監督績效。
- 向其他人(如同事、客戶或患者)提供個人幫助、醫療護理、情緒支持或其他個人護理。
- 樹立榜樣,示範適當的行為。

**提供並確保卓越的客戶服務**
- 表現出賓客接待方面的領導力,體現卓越的客戶服務,並為客戶關係營造積極的氛圍。
- 授權員工提供卓越的客戶服務。
- 每天滿足品質標準和客戶期望。
- 提供超越預期的服務,實現客戶滿意並保留客人。

**開展人力資源活動**
- 透過積極的索賠管理,協助盡可能降低事故索賠的費用。
- 必要時將問題提請人力資源部注意。
- 努力改善服務表現。
- 公平一致地執行酒店政策。

**其他責任**
- 分析資訊和評估結果,以選擇最佳解決方案並解決問題。
- 建立和維護與當地執法部門的工作關係。
- 及時向高管、同事和下屬通知和/或更新相關資訊。
- 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。
- 為制定健康和安全政策及標準提供指導。
- 針對大型活動,與宴會銷售部門協調貴賓陪同和媒體控制。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、



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