National restaurant Team Leader
2 days ago
**Company description**
About Al-Futtaim Private Company LLC**
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives_._ Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
**About Al-Futtaim IKEA**
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
**Job description**
ROLE PURPOSE**:
To assist the Food & Beverages Manager in the execution of the IKEA Food Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations of the kitchen and production area is supervised and directed at the highest standard way to strengthen the IKEA store’s position as the best home furnishing store in the local market.
**KEY ROLE SPECIFIC ACCOUNTABILITIES**:
- Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
- Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return repeatedly.
- Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
- Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
- Ensure our guests have a great shopping experience always throughout the day.
- Have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my manager in implementing it with the team.
- Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
- Be passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.
- Know my top-selling products and three Aces and one King, and I ensure they are available and clearly communicated and displayed at all times.
- Work with my manager to actively contribute and support relevant marketing and in-store activities.
- Support my manager in implementing range changes in a simple and cost-conscious way.
- During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
- Ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
- Use my local market awareness to give my manager input regarding range and pricing.
- Have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my manager in implementing it with the team.
- Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
- Be passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.
- Know my top-selling products and three Aces and one King, and I ensure they are available and clearly communicated and displayed at all times.
- Work with my manager to actively contribute and support relevant marketing and in-store activities.
- Support my manager in implementing range changes in a simple and cost-conscious way.
- During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
- Ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
- Use my local market awareness to give my manager input regarding range and pricing.
- Work with my manager to ensure all th
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