Manager - Product Management (Fraud & Chargebacks)
3 days ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager - Product Management (Fraud & Chargebacks) - SCI0072
Mastercard’s Cyber & Intelligence solutions (C&I) team is responsible for MasterCard’s safety and security related product management efforts to protect the integrity of the electronic payment system as well as ensure payments are convenient yet secure. The C&I products are focused on enabling authentication, fraud prevention, risk mitigation and dispute resolution across all payment channels as well as all stakeholders; issuers, acquirers, merchant, processors and consumers.
The Manager, EEMEA C&I Solutions Product Management (Fraud & Chargebacks) role will own a portfolio of products focused on Chargeback Management and be responsible for end-to end ownership and scaling up of these products. The portfolio will also include product lines that are added through acquisition (Ethoca) and will require working closely with the acquired company.
Have you ever brought a product to market on a global scale?
- Do you have a track record of “getting things done” in a large corporate environment?
- Are you innovative and comfortable with thoughtful risk-taking?
Role
Generate innovative product solutions and support product management issues to address customer needs, market trends, and competitive opportunities with special focus on fraud & chargeback management.
Partner with global and regional teams to identify opportunities for products and inform internal stakeholders on new product offerings
Initiate and direct qualitative and quantitative market research to validate trends and competitive opportunities for developing new products
Develop and present business cases for new product opportunities
Lead go-to-market process and support translating product requirements into technical specifications ensuring mutual understanding to minimize time to market
Validate delivery and ensures that output complies with the product requirements and is fit-for-purpose
Interact with customers and provide trainings to enhance awareness and maximize value provided
All About You
Demonstrated success in product management and product development; experience conducting product demonstrations and presenting compelling product propositions at external industry events for key stakeholders/audience
Demonstrated success building relationships and delivering results with external stakeholders as well as global, multi-cultural and remote project teams
Experience with facilitating and coordinating major product and strategic development initiatives for a global organization
Strong track record at synthesizing products and services from multiple functional areas into value propositions that align with regional or local customer needs
In-depth knowledge of payments industry, merchant and/or acquiring business, and payments processing
Proven ability to manage complex projects with multiple stakeholders.
Demonstrated business acumen and ability to manage integrated product solutions spanning multiple channels/segments (i.e., issuer, acquirer, merchant, cardholder, local, regional, global)
Proven expertise in building winning business cases, translating them into stories to gain approval, and delivering strong P&L results
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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