Client Servicing Manager
4 weeks ago
**About Expin**:
Expin is the leading influencer marketing platform in the GCC, specializing in barter-based collaborations. We connect top-tier merchants with influencers to drive measurable growth through data-driven campaigns. With over 3,000 campaigns, 18,000+ influencers, and recognition as the Best E-Marketing Solution by Entrepreneur Middle East (2021 & 2022), Expin sets the benchmark for innovative marketing solutions.
**Job Overview**:
**Key Responsibilities**:
- **Client Relationship Management**: Build and maintain strong relationships with clients, ensuring satisfaction and a clear understanding of their marketing goals.
- **Client Onboarding**: Guide new clients through the onboarding process, introducing them to our platform and ensuring they have the tools and resources needed for success.
- **Tailored Solutions**: Collaborate with clients to understand their needs and propose tailored influencer marketing campaigns.
- **Campaign Support**: Act as the main point of contact for clients throughout the campaign lifecycle, addressing inquiries, resolving issues, and ensuring successful outcomes.
- **Market Insights**: Stay updated on influencer marketing trends, industry developments, and competitor activities to enhance client discussions and solutions.
- **Remote Coordination**: Work closely with the Dubai-based teams to ensure smooth execution and alignment of client campaigns.
- **CRM Management**: Use CRM tools to log interactions, monitor client activities, and maintain an accurate database of client information.
**What We’re Looking For**:
- Proven experience in client servicing, account management, or a related role within a service-oriented environment.
- Strong understanding of influencer marketing trends and strategies, with prior experience working with influencers being a must.
- Excellent communication and interpersonal skills with a client-first attitude.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Proficiency with CRM systems and collaboration tools.
- A reliable computer and excellent internet connection (this is a must).
- Fluency in English (Arabic is a plus).
- Based in Alexandria, Egypt, with availability to work from home from **8 AM to 5 PM Alexandria time**.
**What We Offer**:
- **Competitive Salary**: $1,000 USD per month, with additional commissions.
- **Paid in USD**: Your salary will be paid in United States Dollars, ensuring stability and value.
- **Growth Opportunities**: Salary review within 3-6 months based on performance.
- **Remote Work**: Enjoy the flexibility of working from home with no commute.
- **Supportive Environment**: Join a dynamic and collaborative team working on high-impact campaigns for top brands across the GCC.
**Job Type**: Full-time
**Pay**: $1,000 USD per month + commission + salary review within 3-6 months
**Experience**:
- Client servicing or account management in a marketing or advertising agency: 2 years (required)
- Experience working with influencers: 1 year (required)
**Language**:
- Arabic (preferred)
Pay: From E£55,000.00 per month
Application Question(s):
- IMPORTANT - Can you share your experience in sales for an agency, including examples of successful deals you closed?
**Experience**:
- managing influencer campaigns?: 3 years (preferred)
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