Operations Assurance Manager vois

4 months ago


مصر, Egypt Vodafone Full time

**Role Purpose**:
The purpose of this role is to assure the in-life service operations performance of Vodafone’s strategic Products and Partners. Taking inputs from sources such as Product & Partner assessments, Partner feedback, performance data and stakeholder engagement you will build a prioritised backlog of performance improvement opportunities and ensure that services offered to customers across Strategic Products consistently meet agreed service quality levels.
The role will play a supporting and consultative role in developing business intelligence dashboards and in recommending potential new outcome focused targets.
This role will be key to enabling the team to integrate its activities with service and customer relationships management systems and develop centralized digital reporting tools that will provide valuable insights and trending of issues between Vodafone Product and Operations stakeholders and partner organizations.

**Key Accountabilities and Decision Ownership**:

- Establish productive, collaborative, data-driven relationships with relevant partner organisations and Vodafone stakeholders.
- Develop a consistent set of partner data analytics supported by existing internal teams and relevant partner teams to make ongoing effective data driven decisions.
- Be the point of escalation for Partners and effectively represent their position across Vodafone Business as required.
- Deliver consistent performance improvements through channels of insight between relevant parties in Vodafone and Partner organisations.
- Support operational reviews with Partner and Suppliers.

**Core Competencies, Knowledge, and Experience**:

- 2-3 years partner/ relationship management experience and skills
- Agile mindset, ideally with good level of experience of task prioritisation based on cost of delay, benefit, risk, opportunity, and effort required to deliver improvements.
- Ability to influence decision making at a senior level and manage internal and external stakeholders.
- In-depth understanding of operational performance management best practice
- In-depth experience of data analysis, to surface insights and drive improvement-led decision making
- In depth experience of reviewing and understanding contracts and schedules.
- Previous customer care experience or multi-stakeholder management experience?
- Excellent written, verbal and presentation skills

**#_VOIS #movewithus**:



  • مصر, Egypt Vodafone Full time

    **Role purpose**: - Perform Business Analysis and Data Management across Networks Centres, collating relevant information around technology metrics, financial data and HC data, consolidating business reporting and dashboards, validating consistency of data and producing recommendations for OPC and Networks Management team. - Lead a team of business managers...

  • Acc. Payable

    4 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: - Finance is one of the key functions in _VOIS, it gives an overall view of the organization’s financial status, it helps to determine the business strategy and direction as well as contributing to the organization’s objectives - Accounting operation department is part of VOIS Finance which is mainly responsible for the day to day...

  • Safety, Health

    3 months ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: - To drive the change for the improvement of both safety culture & wellbeing awareness. - To develop and steer the Health, Safety & Wellbeing strategy in VOIS Egypt center - To support Health & Safety culture across the organization and partners and to ensure VOIS employees and business partners are provided with an admired workplace and a...


  • مصر, Egypt Ericsson Full time

    **Join our Team**: **About this opportunity** We are looking for Operation Assurance Manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the...

  • IT Cybersecurity

    4 months ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: This role is part of the internal IT team at VOIS Egypt. The person is a technical expert ensuring the implementation of state of the art security systems in accordance to the Information Security policies. The role collaborates closely with the Information Security teams within other VOIS centres as well as other Group Security...


  • مصر, Egypt Ericsson Full time

    **About this opportunity** We are looking for Operation Assurance manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: End-to-end responsibility of HR Operations area of Work Process allocation (WPA), Ask HR across various Vodafone entities along with seamless payroll delivery across _VOIS EG. Key accountabilities and decision ownership - Responsible for effectively leading a team of over 40+ individuals including people managers. He/she will be responsible...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: - Evaluates efficiency and improvement opportunities across all services - Supports secure Go Live and KPI definition of new services - Quality assurance/ technical representative in OIT forums (e.g. Hot Topics, ORM & INFRA Steerco) - Business reporting optimization (utilising VOIS developers) - ICMS & asset management >> Technical...


  • مصر, Egypt Ericsson Full time

    **About this opportunity** We are looking for a **Head of MSIP Operations Assurance** in Ericsson **What you will do**: - Responsible for the handling of the whole operations for different Technologies of a different Vendor - Operational Management for the end-to-end operations activities delivery (1st level assurance, 2nd level assurance, Service &...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: In the role you will support the Vodafone Head of NSE-VOIS. The role requires relationship building across both the NSE _VOIS team and with other PAs across _VOIS and Group functions. You will be responsible for the efficient running of the Head time, manage requests for time or deliverables and organizing events, meetings and managing the...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: - Conduct and lead ISO9001:2015 internal audits in VBTS and affiliated _VOIS centres. - Formulate and write audit reports for internal audits conducted which includes strengths, non-conformities (classified into major and minor) and opportunities for improvement. - Report internal audit findings to VBTS and _VOIS senior management. - Build...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...

  • Testing Lead vois

    3 months ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Novartis Full time

    380124BR **External Supply Quality Assurance Manager**: Egypt **About the role** Internal Role Title: Ext. Supply Quality Assurance Manager. Location: Cairo, Egypt #LI-Hybrid About the Role: As an External Supply Quality Assurance Manager, you will be responsible for managing quality aspects within area of responsibility and to ensure that the operational...


  • مصر, Egypt Novartis Full time

    Internal Role Title: Ext. Supply Quality Assurance Manager. Location: Cairo, Egypt #LI-Hybrid About the Role: As an External Supply Quality Assurance Manager, you will be responsible for managing quality aspects within area of responsibility and to ensure that the operational business is in compliance with cGMP (Current Good Manufacturing Practices), the...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...