Msip Operation Assurance Director
6 days ago
**About this opportunity**:
We are looking for **MSIP Operation Assurance Director **who will play a key role in being responsible for the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure. Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the accurate acceptance, and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and requirements.
**What you will do**:
- Be responsible for a team who should be available 24 x 7 for Severity Incidents.
- Act as a SPOC for Customer for any issues and partner concern related to daily operations.
- Ensure SLAs/critical metrics sign off every month (as per contract).
- Plan and design of a new Service, or change / update to an existing Service including any data analytics that supports it, having a competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.
- Ensure overall management and operations of the customers’ network within defined service delivery specifications, targeting Service Level Agreement (SLA) fulfilment according to contractual agreement.
- Maintain the relationship at different levels of works with the customer, ensuring customer happiness.
- Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.
- To be able to deliver high operational & cost efficiencies.
- Conduct or participate in recruitment interviews for selection of personnel.
- Responsible for competence development activities required for efficient service delivery.
- Ensure the Managed Services organization is always adequately staffed with the required competence levels.
- Handle and supervise risk, support preventive, corrective actions required, support achieving the targets for project profitability and billability.
- Provide the Managed Services stakeholders (Customer & Ericsson) with performance reports on a scheduled/regular basis.
- Attend management meetings and represent the Managed Services operations and coordinate with other units in the Market Area and within the customer organization.
- Be responsible for OLA/WLA with internal stakeholders and suppliers.
**You will bring**:
- Bachelor's degree in Computer Sciences/Computer Engineering or equivalent, with minimum 10 years of experience in leading large Telco operations and at least 8 years of Networks Ops management background in the telecommunication industry.
- Network Automation and Transformation is a PLUS
- Solid understanding of Telecommunication (Field Services, RAN, IMS, 5G, Circuit & Packet Core), ITIL, MSTOP Processes, AI/ML & RBA/RPA Automation.
- Support Desk / End User Support.
- Continual Service Improvement (CSI).
- Efficiency improvement management, Analyzing, deciding and initiating action.
- Excellent Telecom product knowledge with Highly developed knowledge in ITIL.
- Deep knowledge of Packet Core, Circuit Core and IMS products.
- Highly developed Ericsson services & support knowledge.
- Strong leadership background, act as mentor for the team and lead by example.
**Why joins Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and inspiration to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 694682
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