Operational Excellence Director

3 weeks ago

مصر, Egypt LXT Full time

LXT is an emerging leader in AI training data to power intelligent technology for global organisations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 115 countries and coverage for more than 750 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, Turkey and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East.

**Key responsibilities & duties**:

- Operational Excellence Director is responsible for all operational quality & training aspects within LXT delivery services secured and non-secured. This includes both building and executing strategy and adjusting strategy as the business grows and changes.
- Designs the QA (Quality Assurance) framework and workflow according to the current Lines of Business and planned growth and new Lines of business.
- Oversees a team of Quality Managers, Analysts, and/or leads who drive execution of quality strategy.
- Oversees and control implemented training strategies for all workers (freelancers, vendors, full timers) according to the required skills.
- Tracks training progress and pass rate with the operational excellence.
- Develops and provides efficient reporting for quality needed innovations, actions, risks, and mitigation.
- Provides reporting, analysis, and recommendations on a regular basis to the Global Operations Director to include performance metrics, outliers, risks, recommendations, and other ad hoc reporting.
- Closes collaboration with Global Operations Director on project execution, planning, timelines, progress, and other needs.
- Be able to set a clear communication matrix between Project Management & Operational Excellence as well as Operations departments while eliminating all bottlenecks.
- Establishes the department financial and non financial business plan on annual basis.
- In collaboration with Operations, establish the department KPI’s and objectives for team members across levels in alignment with the company’s strategic objectives.
- Responsible for people engagement and manager satisfaction
- Designs and implement succession plan and talent development.
- Ensures quality and timely deliverables, client engagement, and client satisfaction.
- Optimises training with maintaining solid processes provided to contractors who will work on diverse types of projects.
- Drives a solid quality process to assess the contractors/workers “Grading System.”
- Drives continuous process and quality improvements while building efficiencies and automation across the people, process, and systems.
- Creates and enhances means of monitoring all Quality & Training operational metrics with solid reporting “Actionable insights out of created dashboards and monitoring forms/templates.”
- Capacity planning processes to carry to team members.
- Planning for expansions desired or expected, while overseeing execution carried by team members.
- Processes setting for different domains where will be required to operate.

**Qualifications**:

- Bachelor’s degree in any field (preferably Business informatics)
- Minimum 12+years of working experience in Quality Management (preferably in E commerce or similar fast paced industry)
- in depth understanding of quality control procedures and relevant standards (i.e., Lean Six Sigma, COPC, ISO 9001)
- Excellent maths abilities and working knowledge of data analysis/statistical methods.
- In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning, and coaching)
- Experience organising training activities in a corporate environment.
- Proficiency in Learning Management Systems (LMS)
- Excellent communication skills
- Functional Dexterity. Must have the ability to be a team player and wear multiple hats when called upon.
- Intellectually curious, resourceful, proactive self-starter who takes initiative and has a strong work ethics.
- Flexible with occasional travel.

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