Cash Sales Officer
3 days ago
**JOB PURPOSE**
The Personal Loans Sales Head is responsible for developing a sales plan for the department in coordination with the Head of Direct Sales, and following up on its implementation, in addition to setting the targets of the Personal Loans Supervisors and overseeing their achievements.
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Develops the Personal Loans Dep. Budget and proposes it to the Head of Direct Sales for approval
- Manages and oversees the implementation of the detailed sales plans of Personal Loans team.
- Sets the department’s sales targets and staff targets in coordination with them
- Promotes the bank’s services and Personal Loans product through direct and cross selling techniques to achieve the bank’s goals and increase its market share in Personal Loans sales
- Maintains a strong relationship with the customers and work constantly on improving it, and ensures that service quality exceeds customers’ expectations and fulfills their needs on a level that ensures preserving those customers
- Adhere to the bank instructions on Control in order to avoid any fraudulence
- Supervises the preparation of required periodical statistics, and passes the department’s achievements reports to the Head Of Direct Sales.
- Participates in training sessions and seminars aiming at increasing knowledge of bank’s products and services as well as competitors’ products and services.
- Represents the bank in the exhibitions and campaigns that the bank conducts to reflect the best image of the bank.
- Studies the local market needs and the offers presented by competitors, and gives suggestions to the concerned parties to enhance our Personal Loans product
- Provides feedback and input to the Head of Direct Sales with respect to new Personal Loans /credit policies
- Drives, manages, and tracks the performance of the Personal Loans Team towards achieving the set business goals and targets, monitors their working hours, training and develops their skills to achieve the set goals
- **KEY PERFORMANCE INDICATORS (KPIs)**
- Achievement of sales targets
- Achievement of service quality standards
- Adhere to the bank instructions of control in order to avoid any fraudulence
- Number of customers complaints and recurrence of customers complaints
- Number of training sessions and seminars attended by the job holder
- Customers retention rate
- **JOB DIMENSIONS**
Number of associates
: Personal Loan Sales Supervisors
Financial responsibilities
: Sales target
- **WORKING RELATIONSHIPS**
Internal
: Retail Division, Credit Risk Division, Operations Division
External
: EGBANK existing and potential customers
- **JOB REQUIREMENTS**
Minimum education
: Bachelor Degree in Business Administration or financial sciences from a reputable university
Desired education
: N/A
Languages
: Fluent in Arabic and English (writing and speaking)
Ideal experience
: Min.7 years’ experience in Retail Banking and sales
- **TECHNICAL COMPETENCIES**
- Excellent knowledge of banking industry products and services
- Marketing and selling skills
- Leadership skills
- Flexibility and amiability
- Planning and organization skills
- Responsible and decision maker
- Ability to work under pressure
- Team work spirit
- Detailed oriented
- Speed and precision in work
- Excellent communication skills
- **CORE COMPETENCIES**
**Competency**
**Level**
Results driven
Advanced
Customer/quality oriented
Intermediate
Innovative and creative
Intermediate
Leadership
Advanced
Fast/Action-oriented/Initiative/Simplicity
Intermediate
Empowerment/Accountability
Intermediate
Commitment/Self-discipline
Advanced
Mutual Respect/Candour/Trust/Integrity/Loyalty
Advanced
Open communication/Collaboration/Compassion
Intermediate
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