Customer Delivery Project Manager

7 months ago

مصر, Egypt Vodafone Full time

The Customer Project Manager has a critical role in leading customer-facing complex end-to-end projects for Vodafone's Enterprise Customers. They are responsible for managing multi-party teams and typically oversee complex IT solutions that aim to transform operations across several countries within a region. The role entails reporting to the Agile Portfolio Lead or working within a program reporting to the Program Manager with a delivery structure.

The Customer Project Manager has day-to-day accountability for a project team supporting and leading enterprise customer delivery with a total of up to €1 million TCV annually. They are responsible for setting governance controls for the project and ensuring alignment with corporate, customer, and local standards. They focus on assurance and gate reviews, defining project costs, operational budgets, staffing requirements, project resources, and project risk and change strategy.

**Key accountabilities and decision ownership for the role include**:
1. Vision, Planning, and Control

2. Organization and Leadership

3. Quality Assurance and Reporting

4. Risk, Issue and Change Management

**Core Competencies, Knowledge, and Experience**:

- More than 2 years of relevant experience, including management of major complex projects with expertise in ICT fields
- Actual hand-on experience in Agile project management delivery frameworks
- Flexible with the ability to maintain effectiveness in a changing environment
- Leadership and stakeholder engagement skills to create and manage high-performing cross-functional teams to deliver against agreed plans to the customer
- Able to respond positively and convincingly to constructive challenges from the team and oversee the management of any issues with poor performance
- Professional and customer-centric with the ability to deliver confident and engaging presentations at the most senior level and provide an interface with other areas of business to ensure departmental knowledge is shared and obtained

**Must-have Technical / Professional Qualifications**:

- C Level German is a must
- C level English is a plus, B level English is a Must
- Prince 2 Agile or PMP.or PMI-ACP
- SAFe is a plus
- Proven experience of concurrently managing multiple delivery customer projects or projects of differing size and complexity to meet business expectations and deliver results.
- Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)
- Experience in project and project budget management
- Strong cross-functional working capabilities
- Excellent interpersonal and communication skills
- Strong leadership skills with the ability to drive an effective project team
- Understanding and experience of working in a telecommunications environment

movewithus #_VOIS

**Not a perfect fit?**:

  • Customer Delivery Project Manager vois

    7 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The customer Project Manager is responsible for leading customer facing Complex E2E projects across multiple domains on behalf of Vodafone for our Enterprise Customers, leading multi-party teams, taking responsibility at board level. The Customer Project Manager will have day to day accountability on a project team supporting and leading...

  • Customer Delivery Project Manager vois

    7 months ago

    مصر, Egypt Vodafone Full time

    **What you’ll do**: The Customer Project Manager has a critical role in leading customer-facing projects for Vodafone's UK Business technology solutions Customers. They are responsible for managing multi-party teams and typically oversee IT solutions that aim to transform customer’s operations. The role entails reporting to the Agile Portfolio Lead or...

  • Senior Customer Delivery Project Manager vois

    7 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The Customer Delivery Senior Project Manager is responsible for leading the delivery of large customer-facing projects across multiple domains on behalf of Vodafone's Enterprise Customers. The role involves leading complex multi-party teams and typically encompasses complex and bespoke solutions for Vodafone customers that aim to transform...

  • Customer Delivery Senior Project Manager vois

    7 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The Customer Delivery Senior Project Manager is responsible for leading the delivery of large customer-facing projects across multiple domains on behalf of Vodafone's Enterprise Customers. The role involves leading complex multi-party teams and typically encompasses complex and bespoke solutions for Vodafone customers that aim to transform...

  • Customer Service

    7 months ago

    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...

  • Customer Service

    7 months ago

    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...

  • Delivery Manager/ Call Centre Operator

    2 weeks ago

    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a delivery manager. The delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He will be in charge of a variety of tasks, such as leading the team, training and recruiting new staff, monitoring progress, orders assignment and supervision and managing budgets Job responsibilities: -...

  • Delivery Project Manager vois

    1 week ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The customer Project Manager is responsible for leading customer facing Complex E2E projects across multiple domains on behalf of Vodafone for our Enterprise Customers, leading multi-party teams, taking responsibility at board level. The Customer Project Manager will have day to day accountability on a project team supporting and leading...

  • Delivery Senior Project Manager

    2 days ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: - The Delivery Senior Project Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level - The Customer Senior Project Manager will have day to day accountability on project...

  • Delivery Operations Manager

    7 months ago

    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...

  • Customer Project Manager

    2 weeks ago

    مصر, Egypt Ericsson Full time

    **About this opportunity**: We are now looking for a OCC Customer Project Manager, to lead assigned customer projects securing those project goals are met, customer expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. **What you will do**: - Establish the project plan baseline:...

  • Customer Project Manager

    7 days ago

    مصر, Egypt Ericsson Full time

    **About this opportunity**: We are now looking for a **Customer Project Manager**, to lead assigned customer projects securing those project goals are met, customer expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract! **What you will do**: - Establish the project plan baseline:...

  • Technical Delivery Project Manager vois

    9 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth. The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and...

  • Technical Delivery Project Manager vois

    8 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth. The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and...

  • Technical Delivery Project Manager vois

    8 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The UK IT portfolio delivery team is responsible for the management of business demand, delivery, and governance of the UK CAPEX funded initiatives to drive business growth. The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and...

  • Customer Delivery Program Manager vois

    7 months ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: The Customer Program Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level The Customer Program Manager will have day to day accountability on project team leading...

  • Delivery Manager/ Call Centre Operator

    1 week ago

    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a delivery manager. The delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He will be in charge of a variety of tasks, such as leading the team,training and recruting new staff, monitoring progress, and managing budgets. Job responsibilities: - Maintaining high performance levels...

  • Delivery Manager/it Project Manager

    6 months ago

    مصر, Egypt HeadHunters EG Full time

    Al Rehab, Second New Cairo, Egypt Job Type Full time/On-site **About the Role**: Hiring for a Saudi IT Services company in Egypt **Job Details**: **Summary** Drive the successful delivery of ecommerce projects and initiatives, ensuring they meet the defined objectives and are delivered within scope, budget, and timelines. lead and coordinate...

  • Service Delivery Project Manager

    7 months ago

    مصر, Egypt Peachtree Networks Full time

    Peachtree Networks is looking for a Project Manager to join our team. The Project Manager is a key member of the Service Delivery Project Management Team. The Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the...

  • Customer Project Manager

    1 week ago

    مصر, Egypt Ericsson Full time

    As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for...