Customer Project Manager
1 week ago
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**
We are now looking for a Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract.
**You will**
- Establish the project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
- Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues
- Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
- Handle project finance: ensure financial system monitoring
- Develop the business: participate to contract preparation and to pre-sales meeting
- Develop the CPM discipline: simplify processes, methods and tools with creative ideas
**To be successful in the role you must have**:
- Education: Bachelor's degree
- 3 to 5 years of experience in leadership with most focus on OSS, Core and Cloud solutions within telecom and/or ICT industry
- Strong professional experience in project/program management (traditional waterfall model and agile methodologies), preferably with relevant certifications, with an extensive set of technical and business skills, with a long and proven practice of customer facing and presentation engagements demonstrating consultative skills
- Proficient within the overall telecommunications industry and evolution trends
- Explicit customer focused business mind-set with clear orientation to practical results, revealing accountability and independence on performing his or her work based on defined objectives
- Strong domain experience: OCC (OSS, Telecom Core & Cloud)
- Project manager certification (PMP) or equivalent certification
- Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master is an added advantage
- Have personally assumed leading roles as lead program manager and lead services responsible in the creation of customer proposals and also as part of delivery projects of highly complex consulting and SI intensive solutions, preferably those involving Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, IMS, MSS, Cloud), related technologies, and have been personally involved in the financial and cost analysis, project and service structuring and delivery phases of such projects
- Familiar with the main implementation aspects and challenges of Automated Network Operations OSS (Orchestration, Analytics and Assurance, Network Management), Core and Cloud (PC, UDM, Cloud, IMS and MSS solutions). In PC, preferably when extending to the evolution to 5GC
- Proven leadership skills in leading cross functional teams in either sales or delivery capacity
- Available to travel around the hub with an expectation to remain outside of the home country between 25% the time
- University degree in Engineering or Technology or Economics, preferably MSC, MBA or equivalent
**Additional Requirements**:
- Financial Acumen & Analysis Skills
- Business Understanding
- Consultative Selling Skills
- Customer and Market Insight
- Negotiation, Persuading & influencing Skills
- Project Management Skills
- Occupational Health & Safety (OHS)
- Leading & supervising
- Planning & organizing
- Proficiency with the English Language
- Project sales process
- Contract management
- 3rd pp suppliers management experience
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
**What happens once you apply?**
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact
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