Senior Transversal Change and Release Manager

6 months ago


مصر, Egypt Orange Business Full time

**About the role**:
Trasnversal change and release managment role, is mainly to take care about webex change and release and other tech. UC managed service solutions

Orange is responsible to perform transversal release& change management activities for those service

**Responsibilities**:
Manage change and Release activities on uc solutions ( and other Capability solutions based on tech evolution )
Review Release Notes (RN) published by Orange engineering team.
Perform Feasibility study and risk assessment of new releases/changes for ( b2gaas, webex,....)
Initiate Change Advisory Board (CAB) with all stakeholders to discuss release/change management activities.
Initiate & lead CAB to approve or reject significant release/change projects.
Schedule release/change projects, and ensure availability of required resources (human, hardware, or software).
Interface with different teams involved in the release/change activities ensuring successful release/change.
Review all release/change projects for effectiveness and efficiency.
Lead continual improvement plans for UC release managment activity, and internal change managment acitivyt and interlocks with other entities ( OINIS, network )

Lead on licence managment intially on webex and other concerned platfroms
Update LLD documents in case needed.

The concerned position also will act as Senior change manager and auomtaiton lead to handle tasks below
- Point of contact for other entities for infrastructure release and change activities,

Handle CSM communiucation and other stakehodlers communicaiton about the changes and release
- Manage licenses capacity as end to end process
- Work with UC /platofrm engineering and BU to raise new service evolution
- Lead improvment plan on concerned platforms
- Promtote auomtaiton tools and maintain dashboard on Auomtaiotn tools utlization and KPI.
- Lead and support auomtaiton tools expansion on other UC technolgies, and consolidate and report auomtaiton needs, and follow up on evolution needs
- Main point of contact to the program level and Engineering to pritorize automation needs on CM&RM

**About you**:
Education/certification
Engineering, Computer Sciences or Telecommunications degree.
CCNP Voice or relevant experience.
ITIL certification is a plus

Experience
Minimum 6-7 years on IP Telephony experience / Data services.
Experience on Cisco IPT service implementation (CallManager, Voice mail system, attendant servers etc ) and other technologies ( Direct routing, CC. is a plus )..
Multi-vendor knowledge is a plus.
Virtualization technology/service knowledge (VMware, etc )is a plus.
IP & Voice release management technical and design experience.
Project Management experience
Ability to interface with multiple internal teams

Mangment and cross functional organization skills

professional skills
Customer Oriented Attitude.
Proactive.
Good interpersonal and communication skills.
Good time management, and organizational skills.
Good Presentation skills.
The ability to combine in-depth technical knowledge with outstanding customer service skills.
Problem Solving Skill.
Taking charge of complex projects and ensuring successful delivery on time.
Team Spirit.

**Additional information**:
**Contract**:
Regular



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