L1 Network Security

2 weeks ago


Cairo, Egypt Orange Business Services Full time

**About the role**:
**Role Purpose**:Technical knowledge retention and enhancement in the team and in-team career progression
- Act as the technical point of reference and mentor for the team
- Share experience and knowledge within the team
- Provide day-to-day guidance and coaching
- Guide the newcomers through their induction phase
- Technical knowledge and skills enhancement
- Create, validate and update technical documents
- Responsible for training delivery program (coaching and delivery)
- Responsible for new customers’ and offers handover to operation
- Responsible for autonomy improvement
- Act as a POC for technical management aspects
- Assist in evaluating team technical performance

**About you**:

- Excellent communication, interpersonal, organizational and presentation skills
- Fluent in English (French is a plus)
- Good consulting and problem solving skills
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and good understanding of services offered
- Ability to work under pressure and deal with multiple tasks
- Technical competence in CTS offers.
- Able to present his ideas and projects effectively.

**Additional information**:

- **_Educational Background_**
- Bachelor Degree in telecommunication or computer engineering or computer science
- **_Professional Experience_**
- Minimum of 1 year related work experience in customer technical support or similar organizations within telecom or IT industry

**Department**:
Customer Services & Operations

**Contract**:
Regular



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