82565p-resident Engineer Staff

2 days ago

Cairo, Egypt Juniper Networks Full time

About the Position
The Resident Engineer is a highly technical role, providing post-sales on-site support of Juniper Networks Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. The nature of this engagement is shift based, that means, the engineer is expected to work with team members in rotating shift to provide the end customer 24x7 on-site support. This position will be based on customer location at Cairo/Egypt.

**Responsibilities**:
This is a fixed term 1 year contract that can be renewed. The job is located on-site at the customer NOC and requires working on varying shifts. On-site technical support to the Customer may require the RE:

- To hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs when working during the day shift.
- To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and postproduction issues. 24x7 shift work (either 8 or 12 Hours shifts)
- To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution
- During the customer’s working hours, work on developing network optimization and configuration reviews.
- Develop and execute network changes methods and procedure and migration plans based on the customer requirements.
- Develop scripts and able to work on SDN and network automation
- To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
- To assist the Customer to develop Network Operating and Equipment Operating Procedures
- Support design and operations and panning of Juniper EX, SRX and MX Series network products within the Customer infrastructure.
- The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Minimum Qualifications
- Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers.
- A detailed understanding of Ethernet Switching, the protocols surrounding IP service provider networks. These skills should include: Strong Knowledge about Routing Protocols, L2 Switching, Spanning Tree, VLAN and VLAN manipulation, TCP/IP fundamentals. IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF, ISIS and BGP), Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, DHCP, VPLS, Routing Protocols, etc.)
- Experience with Juniper security SRX-Series or Network security concepts is required.
- Basic/Advanced Switching knowledge: Learning, Flooding, Aging, Filtering, VLAN approach, Link Aggregation (static+dynamic with LACP), Spanning Tree (in particular RSTP, MSTP and VSTP), usage of RTG,
- Strong knowledge of IP, NAT, IPSec, Security Rule processing, and Application Layer Gateway.
- Understanding of Clustering and basic infrastructure protocols like, SYSLOG, SNMP, DNS, NTP and RADIUS
- Strong understanding and expert level knowledge about core routing and Service Provider Network design and Architecture.
- Excellent understanding of MPLS, MPLS Traffic Engineering, L3VPN, Mulitcast, Multicast over VPN, VPLS, L2VPNs and seamless MPLS.
- Strong Scripting capabilities (using Paython, Ansible and other coding languages)
- A detailed understanding of Layer 1 and 2 protocols including SDH, SONET, ATM and Ethernet switching,
- Strong Interpersonal skills
- Avid learner and generous teacher
- The ability to function in a team environ

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