Service Delivery Manager
2 months ago
**Join our Team**:
**About this opportunity**
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
**What you will do**
- Negotiation and argumentation
- You possess hardware services knowledge
- Change and improvement management skills
- You have strong business understanding and Ericsson business knowledge
- Financial competence and skills
- You will promote knowledge sharing and mentoring
- Trade compliance knowledge
- Responsible for delivering results & meeting customer expectations
- You will drive Ambitious & Commercial Thinking
- Leading & Supervising
- Deciding & initiating action
- You are capable of coping with pressures & setbacks
- Promote networking
- RAN or Core knowledge is preferred
**You will bring**
- Very good leadership and management skills
- Excellent interpersonal skills and strong customer orientation
- Self-motivated and teammate. Ability to adapt to change
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
***Primary country and city**: Egypt (EG) || Cairo
**Job details**: Service Delivery Manager
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