Ms Delivery Manager

2 months ago


القاهرة, Egypt Ericsson Full time

**Join our Team**:
**About this opportunity**

We are now looking for Managed Services Delivery Manager who is responsible to secure delivery performance, in alignment with the Business Case and BA MS Targets, besides he will be responsible to deliver on the committed SLAs and WLAs and initiate improvement plans in collaboration with delivery stakeholders. This involves the operation management as well as the relationship management with the stakeholders.

**What you will do**
- Responsible to drive operational and financial performance in accordance with the WLA, covering both service delivery performance and customer's infrastructure performance.
- Responsible to secure that the quality and cost of the services delivered by the SDU are in accordance with the expected levels agreed through WLA for MS Network.
- Build trust with the MSCLT, focus on productivity and efficiency of global deliveries. Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account targets. Develop and maintain excellent relationships with both internal and external customers.
- Ensure optimal team dimensioning with respect to the scope of delivery.
- Responsible for Operational Management: Ensure that the Service Delivered by the Operations teams is compliant as per the contractual SLAs and drive Operational Excellence end to end. Monitor and report on the operational and financial performance of the Service Delivery Unit for a specific customer.
- Responsible for Internal Governance for MS Contracts to monitor that costs booked to a contract are in-line with WLA and delivery performance is meeting required WLA targets. Report to MSCLT on the operational performance and infrastructure KPI, according to the report requirements stated on the local or global WLA.
- Ensure the delivery units are working in complete alignment with MS EOE processes and Ericsson standard tools (including MSDP).
- Drive Service Delivery Efficiency programs (SDE) through implementation of automations.
- Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets.
- Identify delivery performance issues related to current scope of delivery (i.e. increase Service Functions, Service Elements, Tools, and Processes) and address them in the governance with the MSCLT.

**What you bring**
- Bachelor's degree in Telecommunications, Electronics Engineering, or a related field.
- Minimum 8-10 years of experience in telecommunications, with at least 5 years in a managed services delivery or similar leadership role.
- Expertise in managing Front Office, Back Office, or Service Desk functions.
- Proven experience leading large teams and managing cross-functional operations.
- Strong understanding of KPIs, SLAs, and the ability to drive performance in line with operational goals.
- Excellent customer management and stakeholder communication skills.
- Ability to handle pressure and resolve critical network incidents swiftly and effectively.
- Strong analytical, organizational, and problem-solving skills.


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