Program Manager, Hub Delivery
3 months ago
3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.
Amazon Hub Delivery allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.
Hub Delivery is looking for a Program Manager to drive world wide process improvements to improve the customer and driver experience.
Key job responsibilities
- Manage and oversee various cross-functional projects, ensuring successful delivery.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
A day in the life
- Work alongside functional and regional leaders to develop and maintain the Hub Delivery program's operating model.
- Identify common practices to codify repeatable components and drive alignment when approaches differ.
- Find opportunities to converge redundant efforts under a single-threaded model to improve speed and scale.
- Identify scale blockers and parity gaps across the WW program and work with relevant stakeholders to eliminate or close.
- Operate autonomously; drive end to end management of assigned business goals.
- Shepherd special projects and initiatives from ideation to documentation to deployment.
About the team
The Hub program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
-
Software Hub Project Manager
3 weeks ago
القاهرة, Egypt Vodafone Full time**Role purpose**: - Technical project management of Vodafone Egypt Software hub programs and projects. Key accountabilities and decision ownership - Project Management - Accountable for project execution phases, starting with the concept, and the approved budgets, all the way to delivery, covering, resourcing, and communication planning. - Identify...
-
Associate Manager, Customer Hub
3 months ago
القاهرة, Egypt Majid Al Futtaim Full timeDescription **JOB TITLE** Associate Manager, Customer Hub | MAF Properties | Development **ROLE SUMMARY** The Associate Manager, Customer Hub oversees contact center operations, ensuring high-quality customer service across various channels, and manages staff performance while analyzing customer insights to improve overall service delivery at Majid Al...
-
Customer Delivery Program Manager vois
4 months ago
القاهرة, Egypt Vodafone Full time**Role purpose**: The Customer Program Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level The Customer Program Manager will have day to day accountability on project team leading...
-
Technical Delivery Program Manager-vois
2 months ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: The UK IT & Digital delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives and to drive business growth. The Programme Manager is responsible for leading large IT & Digital programmes across multiple domains leading complex multi-party teams, taking responsibility at...
-
Technical Delivery Program Manager vois
4 months ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: - The UK IT & Digital delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives and to drive business growth. - The Programme Manager is responsible for leading large IT & Digital programmes across multiple domains leading complex multi-party teams, taking responsibility...
-
Technical Delivery Program Manager vois
3 months ago
القاهرة, Egypt Vodafone Full time**Role purpose**: The UK IT & Digital delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives and to drive business growth. The Programme Manager is responsible for leading large IT & Digital programmes across multiple domains leading complex multi-party teams, taking responsibility at...
-
Technical Program Manager
3 weeks ago
القاهرة, Egypt Procore Full timeWe’re looking for a **Technical Program Manager **to join Procore’s team. In this role, you'll use your project management skills to help develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one...
-
Technical Program Manager
4 weeks ago
القاهرة, Egypt Procore Full time**Job Description**: What if you could use your project management skills to help develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention...
-
Junior IT Delivery Consultant
2 weeks ago
القاهرة, Egypt Prometeia Full timeAs a leading provider of Risk Management solutions, Prometeia is looking to expand its **International Delivery Team** by hiring a **Junior IT Delivery Consultant**. **PROMETEIA OVERVIEW**: Prometeia combines analytical models, customer data, market feeds, and economic scenarios to support decision-making and regulatory compliance. Our six business areas...
-
Consulting Program Manager
4 months ago
القاهرة, Egypt Teradata Full timeWhat You’ll Do In this position you will be responsible for leading and managing one or several projects or programs and proactively monitoring their progress, resolving issues and initiating appropriate corrective actions. Defining the project's governance arrangements and ensuring effective quality assurance and the overall integrity of the project -...
-
Head of Project Management Sl Bos West
3 weeks ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity**: Ericsson is looking for a Head of Project Management West Hub for Service Line (SL) Business and Operations Systems (BOS) for Market Area Middle East and Africa (MMEA).This role will be reporting to the Head of SL BOS Program Management for MMEA under BOS Delivery Excellence. Role is opened in Egypt. Final...
-
Ms Delivery Manager
2 months ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity** We are now looking for Managed Services Delivery Manager who is responsible to secure delivery performance, in alignment with the Business Case and BA MS Targets, besides he will be responsible to deliver on the committed SLAs and WLAs and initiate improvement plans in collaboration with delivery stakeholders....
-
Program Manager
6 months ago
محافظة القاهرة, Egypt IQVIA Full time**Position Overview** **Key** **responsibilities** - Onboarding of the new care coaches/Patient support specialists as replacement with assurance of the receipt of initial Project specific training and refresher when needed. - Regular checks of the planned activities versus completed to identify gaps. - Monthly quality checks to calls - Ensure the...
-
Senior Program Manager
3 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: **Main activities** - Strategize, implement, lead and maintain program initiatives across the Orange Business Campus group. - Work closely with the project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives. - Monitor program...
-
Onboarding Program Manager
3 months ago
القاهرة, Egypt Contentsquare Full timeAs an Onboarding Program Manager, you will be responsible for facilitating the onboarding of new clients, ensuring smooth implementation, testing, and enablement guidance. You will work in a project management and customer advisory capacity, leveraging your analytical and technical skills to effectively guide clients through their end-to-end...
-
Talent Management Analyst
2 months ago
القاهرة الجديدة, Egypt PepsiCo Full time**Responsibilities**: **Employer Value Proposition** - EVP Design & launch the annual EVP Strategy integrating BU Talent strategy as well AMESA relevant EVP focus areas. - Partner with campuses around country to establish collaboration serving the early talent pipelining agenda & enabling swift TA sourcing. - Design & lead on early talents programs e.g....
-
Delivery Manager
3 months ago
القاهرة, Egypt Giza Systems EG Full time**The main purpose of the delivery manager is creating delivery plans and leading delivery teams using the department delivery methodology (Scrum / Kanban) making best utilization of them for delivering software solutions and software services within committed budget and time schedule. - Guiding the team and organization on how to use Agile/Scrum practices...
-
Program Manager
4 weeks ago
القاهرة, Egypt Manara Full timeManara is a social impact startup whose mission is to unlock human potential and diversify the global tech sector while uplifting the economies of the Middle East & North Africa (MENA), with a focus on Palestine and women. The region has the highest youth unemployment in the world (higher than subSaharan Africa) despite high levels of tertiary education....
-
Senior Delivery Management Office vois
3 months ago
القاهرة, Egypt Vodafone Full time**Role purpose**: Responsible for supporting the business in achieving the objectives of the portfolio and delivery management function. This will involve working closely with head of Digital Network Engineering and Design & Innovation manager to help define, implement and continually improve delivery processes, standards, reporting and governance across the...
-
Project / Program Manager
3 months ago
القاهرة, Egypt AtkinsRéalis Full timeWe’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that...