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Onboarding Program Manager

4 weeks ago

القاهرة, Egypt Contentsquare Full time

As an Onboarding Program Manager, you will be responsible for facilitating the onboarding of new clients, ensuring smooth implementation, testing, and enablement guidance. You will work in a project management and customer advisory capacity, leveraging your analytical and technical skills to effectively guide clients through their end-to-end deployment.

Your days will be dynamic, tackling complex customer issues and ensuring the success of all clients in achieving their objectives. You will serve as a valued member of the Professional Services organization, fostering strong relationships with internal partners to facilitate successful customer onboarding for all.

**On a typical day, you may**:

- Serve as a technical project manager to onboard new clients and effectively implement their Contentsquare products.
- Take ownership of successfully onboarding a diverse portfolio of clients across EMEA, guiding them through the onboarding phase and driving implementation, testing, and enablement. Ensure swift product delivery and adoption to facilitate insights delivery.
- Proactively manage the expectations of both customers and internal stakeholders during the onboarding and deployment phases by identifying, engaging, and coordinating the appropriate resources.
- Act as the primary point of contact for all onboarding-related matters.
- Collaborate closely with Contentsquare's Account Managers, Customer Success Managers, Implementation Managers, Adoption Managers, and Strategic Consultants to align with clients' objectives and drive success.
- Engage with clients from various industries (e.g., e-commerce, fashion, hi-tech, travel, etc.) and manage different roles on the client side (e.g., product managers, developers, e-commerce executives, data analysts, etc.).
- Maintain and update customer project plans and activities using our enterprise project management tool, Kantata.
- Take responsibility for managing escalations within the client portfolio.
- Provide support to our partners in the region as they oversee Contentsquare deployments for their end customers.

**What you'll need to succeed**:

- Minimum of 3 years of experience in technical project management, engagement management, delivery management, or onboarding management, preferably within a SaaS company.
- Excellent communication skills (both written and verbal) in English. Proficiency in an additional language beyond English and Arabic is advantageous.
- Demonstrated expertise in project management and customer-facing roles, particularly within global organizations.
- Experience collaborating across regions, demonstrating strong proactivity and autonomy in interactions with internal peers abroad.
- Proficiency in analytical thinking and problem-solving.
- Comfortable managing and prioritizing multiple projects simultaneously.
- Ability to thrive in a global, dynamic, cross-functional, team-oriented environment.
- Sound understanding of Agile development processes and methodologies.