IT Service Delivery Specialist

2 weeks ago


القاهرة, Egypt Giza Systems EG Full time

**Responsible for 1st level IT supports according to corporate standard IT policies and procedures.**
- Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
- Implement, maintain and adhere to corporate Information Security Policies
- Perform account creation/update activities (Mail, AD, Voice, etc.)
- Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
- Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
- Ensure the implementation of desktop policies and controls.
- Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
- Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
- Share knowledge with team regarding resolution of unknown issues.
- Understand and implement IT processes
- Provide feedback contributing to process improvement/Revamp
- Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.

**Personal Skills**:
Good interpersonal skills
Good problem-solving techniques
Ownership and self-motivation

**Technical Skills**:

- Operating systems (Windows 11/Windows Server)
- ITIL Foundation
- Basic Network Knowledge
- Basic hardware support
- End Point Security
- A+, Network+

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Type

Employee

Job Division

IT

Career Level

Mid Career

Years of Experience

Min: 2 Max: 4

Degree

Bachelor's degree



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