IT Service Delivery Specialist

4 months ago


القاهرة, Egypt Giza Systems EG Full time

**Responsible for 1st level IT supports according to corporate standard IT policies and procedures.**
- Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
- Implement, maintain and adhere to corporate Information Security Policies
- Perform account creation/update activities (Mail, AD, Voice, etc.)
- Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
- Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
- Ensure the implementation of desktop policies and controls.
- Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
- Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
- Share knowledge with team regarding resolution of unknown issues.
- Understand and implement IT processes
- Provide feedback contributing to process improvement/Revamp
- Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.

**Personal Skills**:
Good interpersonal skills
Good problem-solving techniques
Ownership and self-motivation

**Technical Skills**:

- Operating systems (Windows 11/Windows Server)
- ITIL Foundation
- Basic Network Knowledge
- Basic hardware support
- End Point Security
- A+, Network+

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Type

Employee

Job Division

IT

Career Level

Mid Career

Years of Experience

Min: 2 Max: 4

Degree

Bachelor's degree



  • القاهرة, Egypt Philip Morris International Full time

    Do you have a passion for Supply Chain and Distribution? Are you an excellent communicator with exceptional diplomatic skills, achievement oriented, and curious to broaden your professional perspective? Do you want to make a difference in our organization and contribute to building something new? If the answer is yes to all these questions, then we would...


  • القاهرة, Egypt SWATX Full time

    The Service Delivery Manager is responsible for overseeing the delivery of services to users, ensuring high-quality service levels, and managing users relationships. This role involves coordinating internal teams, managing service delivery processes, and striving to exceed users expectations. **Key Responsibilities**: - Oversee the day-to-day delivery of...


  • القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • القاهرة, Egypt Fosroc Full time

    **Vacancy**: **Job title** - IT Service Delivery Analyst**Department** - Administration**Close date** - 31st Oct 2024**Location** - Cairo*** **Job description**: **Job description** - he Service Delivery Analyst role is to deliver a high level of support to all JMH Group end-users across multiple sites, providing a high level of expertise and best practices...


  • القاهرة الجديدة, Egypt Service First CX Full time

    **ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: **A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts...


  • القاهرة الجديدة, Egypt Service First CX Full time

    **ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: **A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: **Job Summary**: We are seeking a highly skilled and proactive Service Delivery Manager (SDM) to oversee and manage the delivery of cloud infrastructure services with a strong focus on Kubernetes-based platforms. As an SDM, you will be responsible for ensuring seamless operation, meeting service levels, and driving continuous improvement...


  • القاهرة, Egypt Ericsson Full time

    **Join our Team**: **About this opportunity** We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure...


  • القاهرة الجديدة, Egypt Service First CX Full time

    This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to the Loan Department. **Benefits**: - Unlimited bonus In US $. - High Basic Salary. - Total salary (Basic + Bonus) could reach up to 20,000 ++. - Location: 90th Street, Fifth Settlement, New Cairo,...


  • القاهرة, Egypt Giza Systems EG Full time

    **Job Summary**: We are seeking a highly motivated and experienced Service Development Specialist to join our Customer Service Outsourcing Division. As a Service Development Specialist, you will be instrumental in designing, developing, and launching new service offerings that address the needs of our clients and enhance our market competitiveness. You will...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for an I&D Service Delivery Manager for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security, regulatory...


  • القاهرة, Egypt Giza Systems Full time

    The Role **Job Description Job Summary**: We are seeking a highly motivated and experienced Service Development Specialist to join our Customer Service Outsourcing Division. As a Service Development Specialist, you will be instrumental in designing, developing, and launching new service offerings that address the needs of our clients and enhance our market...


  • القاهرة, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Drilling Services** **Do you like working in collaborative teams and solving critical issues?** **Are you passionate about Drilling Services?** **Join our Growing Team!** **Partner with the best** As a Service Delivery Coordinator, you will be responsible for: - Protect the health and safety of our personnel and the...


  • القاهرة, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Drilling Services**: **Do you like working in collaborative teams and solving critical issues?**: **Are you passionate about Drilling Services?**: **Join our Growing Team!** **Partner with the best** As a Service Delivery Coordinator, you will be responsible for: - Protect the health and safety of our personnel and the...


  • القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time

    Track record in analyzing customer-facing processes, workflows and touchpoints, and improving them with measurable outcomes - Ability to dive deep into complex issues, customer painpoints and data sets and translate findings into clear and actionable insights - Superior verbal and written communications skills are a must, as well as the ability to work...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Performance, Rewards & Mobility for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Performance, Rewards & Mobility, you will be responsible for overseeing the delivery of performance & rewards management...


  • القاهرة الجديدة, Egypt Novartis Full time

    **Summary**: Location: Cairo, Egypt #LI-Hybrid About the Role: This role reports directly into the Time Service Delivery Manager - MEA and will work hand in hand with the Time Services Delivery team. **About the Role**: **Key Responsibilities**: - Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data and...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Talent Management for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Talent Management, you will be responsible for overseeing the delivery of Hiring, Pre-Employment, Onboarding and Offboarding services....


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Data, Reporting & Analytics for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Data, Reporting & Analytics, you will be responsible for overseeing the delivery of data administration, HR reporting and...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Data, Reporting & Analytics for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Time & Payroll, you will be responsible for overseeing the delivery of time & attendance, leave & absence, expense and payroll...