Care Navigator

4 months ago


مصر, Egypt Carrot Fertility Full time

**About Carrot**:
Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

**The Role**:
We believe that everyone deserves access to accessible, inclusive, and high-quality fertility and family-forming care. As a Care Navigator, you will own a member's experience from their first interaction with Carrot through every stage of navigating and accomplishing their family-forming goals.

**Our Care Navigators**:

- Serve as a primary point of contact for our members and their families offering guidance and support throughout their fertility and family forming journey
- Assist members in understanding their options and available resources ensuring they are well-informed to make informed decisions about their journeys
- Engage with Carrot members via Zendesk support tickets, phone calls, SMS, reimbursement processing, and other business channels as needed
- Assist members in navigating administrative processes such as insurance claims, accessing financial assistance and connecting with clinics
- Provide emotional support to members and their families, ensuring their concerns are heard and addressed
- Contribute to product development based on the insights gathered from member interactions
- Engage in a culture that values tracking, measurement, and analytics; learn new tools as needed to help deliver insights from your member interactions back to your colleagues on the product team
- Support Customer Success to help provide members and clients with a positive launch experience
- Stay current with relevant healthcare policies, regulations, and best practices to provide accurate and up-to-date information to members
- Participate in continuous education and professional development to enhance skills and knowledge in member navigation and fertility healthcare management

**Minimum Qualifications**:

- 1-3 years of experience working in a direct customer
- or client-facing role
- Superior communication skills, both written and verbal
- Detail oriented with strong organizational skills
- Ability to empathetically support a diverse member population through all paths to parenthood
- Willingness to be flexible, multi-task and troubleshoot problems
- Fluency in written and spoken English

**Preferred Qualifications**:

- Experience working at a fast-growing tech company or digital health company
- Experience with Zendesk or similar CRM platforms
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements
- Multilingual skills a plus

**Compensation**:
Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short
- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.

**Why Carrot?**

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.



  • مصر, Egypt Baker Hughes Full time

    **Job Description**: **Reservoir Navigation Engineer**: **Do you like working in collaborative teams and solving critical issues?** **Do you have a passion for delivering new technology and problem solving to our customers in the field?** **Join our Field Engineering team** We are the leader in well construction and production. Our innovative physical and...

  • Surveyor (Oil & Gas)

    3 months ago


    مصر, Egypt On-Hire Full time

    **Purpose/Key Accountabilities**: A leading Maritime company in the Oil & Gas industry is seeking a Surveyor. The person occupying the position will be responsible for offshore navigation & positioning tasks for the diving & construction operations. Geophysical survey, geotechnical survey, site survey, as-laid survey, as-built survey & Rout survey. **Key...

  • Junior Survey Engineer

    3 months ago


    مصر, Egypt On-Hire Full time

    **Job Summary** A leading Maritime company is seeking a Junior Survey Engineer. The survey engineer will be responsible for executing assigned on-Line navigation and positioning tasks. **Main Responsibilities**: - Assist in Installing and configuring positioning workstation. - Implement anchor patterns. - Prepare the anchor handling sheet at filed. -...


  • مصر, Egypt Uber Full time

    **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, the Safety Investigations team provides fast and empathetic support to customers during critical moments. Our Team Leads within Safety...


  • مصر, Egypt Uber Full time

    **About the Role** **What You'll Do** - Deliver high-quality service across multiple Compliance operations - Strive towards meeting or exceeding expected Compliance KPI's - Conduct deep dives & further investigations into complex Compliance document issues - Triage issues and escalate them when necessary - Manage escalations directly from various internal...


  • مصر الجديدة, Egypt USYTech Full time

    We are looking for a software engineer who is passionate about bioinformatics in caring for the quality and details of his/her work. We offer flexible working hours and a friendly environment for our employees. We pride ourselves on providing a fun and friendly atmosphere for our employees. **Job Type**:Full-time **Location**:Cairo Office in Heliopolis...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...

  • Coe Specialist I

    4 months ago


    مصر, Egypt Uber Full time

    **About The Role**: The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other...

  • Full Stack Engineer

    3 weeks ago


    مصر الجديدة, Egypt USYTech Full time

    We are looking for a full stack software engineer who is passionate about building flexible working hours and a friendly environment for our employees. We pride ourselves on providing a fun and friendly atmosphere for our employees. **Job Type**:Full-time **Location**:Cairo Office in Heliopolis **OR **Remotely - Attention to details - Ability to tackle new...


  • مصر, Egypt PK Global Full time

    Job Title: Senior Inside Sales Representative - English **Job Description**: Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community. We are looking for a Senior Inside Sales Representative responsible for Customer Acquisition to join our team. Today. We...

  • HR Assistant

    4 months ago


    مصر, Egypt Souq.com for E-Commerce LLC Full time

    6+ months of human resources experience - Experience in confidential environments - B2 ability in written and verbal English The core part of The HR Assistant responsibilities will be taking care and addressing associate queries, placing engagement with associates as your primary focus within our location Delivery stations. As an integral part of the HR...


  • مصر, Egypt Health Tech Academy Full time

    **Business Development Representative** **Job Locations**:Remote **Functional Department**: Sales **Type**:Part-Time (4 hours/day) for MENA (Middle East/North Africa) campaign **Mission**:Health Tech Academy (HTA) is an online learning provider committed to solving healthcare’s most critical staffing challenges. By partnering with forward-thinking...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...


  • مصر, Egypt Incision Group BV Full time

    We are seeking a highly skilled and detail-oriented individual to join our team as a Research and Documentation Specialist. In this role, you will be responsible for sourcing and organizing Instruction For Use (IFU) documents for a range of medical devices and instruments. Your primary objective will be to ensure that our Assist Admin system is up-to-date...


  • مصر, Egypt Allianz Partners Full time

    **What you do** The Client Relations Team Leader is responsible to support the Account Managers in all activities related to ensuring a smooth client relationship. This role is integral to help the unit acquire and sustain clients and achieve sales and profitability objectives. Additionally, the Client Relations Lead acts as the bridge between Business...


  • مصر, Egypt Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...


  • مصر, Egypt Arpu Telecommunication Services Full time

    **Area and Role Description**: YouTube and Video In this role, you’ll drive critical communications and operational processes for the YouTube team. You’ll be a power user of the platform and in touch with the latest creator discussions and topics to help inform communications and operational strategies, working closely with fellow community and social...


  • مصر, Egypt Novo Nordisk Full time

    Are you an experienced lawyer with a passion for helping millions of patients? Are you interested in working as a strategic partner in a dynamic legal department with international exposure? If so, you might be the Legal, Ethics, and Compliance Manager we are looking for. This position will be based in Egypt under the Legal, Ethics, and Compliance...