Manager, Account Management
2 days ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Account Management
**Job Description**:
Support the core sales in managing Sales Admin tasks, and manage a specific customer accounts to achieve predefined business goals. Liaison with Finance in maintaining proper payment records for auditing purpose. Report to Egypt Country Manager.
Role and responsibilities:
- Analyze customer performance to identify business opportunities
- Prepare quarterly customer performance review to key customers
- Ensure QMR adequacy from a time and quality perspective
- Track deals performance and prepare appropriate action plan with the sales lead
- Custody of all customer agreements, and coordinate with finance for proper customer payment process
- Ensure that sales process and documentation are compliance with the corporate policy and audit requirements
- Selling a specific core products to certain customers under the supervision of the Sales Lead
- Take gradual responsibility of complete management of small accounts with coordination of the Sales Lead
- Coordinate with the Marketing Manager to ensure effective communication with customers pertaining MasterCard promotions and campaigns
- Liaison with Franchise to manage a standard Franchise related activities for on boarding customers
- Responsible of the implementation success of CAIB initiative
- Coordinate MasterCard training courses with MCU and ensure addressing customer’s training needs and demonstrate MasterCard knowledge transfer leadership role
- Act as first line support for customer’s business inquiries in absence of the Sales Lead.
Experience required:
- Strong payment product knowledge (credit, debit, prepaid, etc.)
- Data analysis skills
- Market and industry knowledge
- relevance experience
**Education**:
Bachelor’s degree or equivalent
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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