Sr. Consultant, Client Success

7 months ago

مصر, Egypt Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As Visa continues a path of innovation and growth, where we are focused on a client lifecycle with a client centric mindset at the core of all we do, we are searching for Senior Consultant in the Client Success team within Visa Client Services function to strengthen our presence in Egypt, Libya, and Sudan markets in NALP region.

This is an exciting opportunity within the operational side of the Visa payment ecosystem to develop and nurture Visa relationships with existing clients like large banks, financial institutions, strategic partners and optimize their existing Visa transaction performance.

This is an intermediate level professional contributor role responsible for proactive, strategic discussions and operational consultancy for multiple Assigned Clients, ensuring their operational needs and targets are met and incorporated into Visa products and services. The role includes nurturing client and Visa relationships, identifying and driving operational optimization opportunities from start to finish for our clients and supporting our clients to get the best results from their Visa products and services.

This is a diverse and challenging role which provides a perfect opportunity for applicant to develop a career within Visa, a truly global organization.

**Purpose**:
Client Success works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and services support, back-office support and customer performance reporting.

This is an individual contributor role responsible for solving complex operational problems with designated clients and taking a broad perspective to identify clients’ operational performance improvement opportunities and adoption of innovative solutions implementation. This role serves as a functional specialist focusing on building and extending client relations and works independently with guidance only in the most complex situations.

**Key Responsibilities**:

- Responsible for proactive operational client success management through an operational focused client success plan which feeds into a joint account plan across Visa’s functions.
- Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, support service change, support system enhancement, and ensure that the client perspective is well represented within the organization.
- Perform ongoing proactive operational reviews with client to include billing and transaction processing, identifying, and discussing opportunities to make improvements.
- Proactive day-to-day operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner whilst increasing overall transaction performance including authorization, clearing & settlement.
- Coordinate, communicate and govern client readiness for mandates and market initiatives, including, but not limited to Business Enhancements and Clients Compliance with Visa operational rules and released mandates.
- Collaborate actively within Client Success organization and across Visa’s functions like Business Development, Products, locally and globally to drive the expected client’s success outcomes.
- Support projects’ implementation and provide consultancy and training to clients on Visa services, products, operational requirements, and best practices.
- Support internal projects and initiatives to drive innovation and optimization to deliver timely great client experiences at every interaction with Visa.
- Achieve annual individual goals and relevant Client Success Objectives and Key Results
- Contribute to overall Client Satisfaction and Net Promoter Scores. Besides, the regional and country score card targets including growth and adoption of Visa Products and Services.
- Actively contribute to the effectiveness of the Team by supporting and co-operating with colleagues and providing cover during periods of absence.
- Timely and efficient use of Visa’s OneCRM and all the expected internal tools to capture client interactions and relevant CSM activities.
- Guide and coach others on matters related to practices, procedures, and policies within the job area.

**Reporting Relationships & Interactions**

Reporting to Head of Client Services Department an

  • Consultant, Client Success

    7 months ago

    مصر, Egypt Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Oracle Consulting

    7 months ago

    مصر, Egypt Oracle Full time

    Oracle Consulting - Sr Principal Cloud FIN Consultant-230003FW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Role Description & Responsibilities**: - Responsible in all phases of the Implementation cycle, to include Requirements Gathering & Analysis, System Design &...

  • Oracle Consulting

    7 months ago

    مصر, Egypt Oracle Full time

    Oracle Consulting - Sr Principal Cloud FIN Consultant-2300043Z **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Role Description & Responsibilities**: - Responsible in all phases of the Implementation cycle, to include Requirements Gathering & Analysis, System Design &...

  • Client Success Manager

    7 months ago

    مصر, Egypt AMZ Solutions LLC Full time

    **Position: Senior Client Success Manager** **About Us**: We are a leading E-Commerce company based in the UAE, specializing in providing innovative solutions to our clients. We are dedicated to fostering strong client relationships, driving service excellence, and achieving sustainable growth. **Role Overview**: We are seeking a dynamic and...

  • Senior SAP Success Factors Consultant

    7 months ago

    مصر, Egypt BlackStone eIT Full time

    BlackStone eIT is a leading computer software company specializing in SAP solutions. We are currently seeking a highly skilled and experienced Senior SAP Success Factors Consultant to join our dynamic team. As a Senior SAP Success Factors Consultant, you will play a critical role in working with our clients to implement and optimize their SAP HR systems,...

  • Sr. Sales Engineer

    17 hours ago

    مصر, Egypt Alico Egypt Full time

    **Job Code**: Sr. Sales Engineer **Job description**: - Handling Sales Negotiation and technical Issues with clients. - Identifying new projects and working on the pre-tender technical and financial stages. - Expanding clients and consultants network. **Job requirements**: - BSc Degree in Engineering preferred “ civil - architect or construction” -...

  • Modernized Endpoint Microsoft Consultant

    7 months ago

    مصر, Egypt DS DeepSource GmbH Full time

    We are seeking a highly skilled and experienced Modernized Endpoint Microsoft Consultant / Sr. Consultant to join our Partner's team. In this role, you will be responsible for designing and implementing modernized endpoint solutions focused on Windows 10 to 11 upgrades, MCM (Microsoft Configuration Manager), Intune, and Autopilot with Co-Management with...

  • Sr. Customer Success Manager

    7 months ago

    مصر, Egypt FlairsTech Full time

    Cairo - 6+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek to...

  • Managing Consultant, Advisors Client Services

    1 week ago

    مصر, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Consultant, Advisors Client Services

    5 days ago

    مصر, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Consultant, Advisors Client Services

    7 days ago

    مصر, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Property Consultant

    7 months ago

    مصر, Egypt ARB Real Estate Solutions Full time

    Jr. & Sr. Real Estate Property Consultants (Primary & Resale) About the Job: Handle all company rotational sales leads to achieve a job well done Follow up with incoming leads and advise and direct them to the best suitable opportunity that will meet their needs. Prepare and present deal proposals with recommendations to convince clients and secure the...

  • Sr. / Sr. Principal Support Engineer - Ebs Apps

    7 months ago

    مصر, Egypt Oracle Full time

    Sr. / Sr. Principal Support Engineer - EBS Apps Developer (Cairo)-230004W0 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Customer Success Services Are you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in...

  • Sr. Associate

    1 week ago

    مصر, Egypt Sutherland Full time

    Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Sr. Associates in this role get to: Be the...

  • Sr. Oracle ERP

    6 months ago

    مصر, Egypt اورنچ مصر Full time

    About the job Sr. Oracle ERP (SCM) Supply Chain Management Functional Consultant **Purpose of the job** **ERP system SCM functional consultant who can support us in the following areas**: - Setting up and configuring the SCM system according to the business requirements - Customizing forms and reports using forms personalization - Analyzing business...

  • Clients Partnership Specialist corporate Sales

    7 months ago

    مصر, Egypt Hired HR Full time

    Our client is a global Learning & Development Center. **Job Profile** Job Title: Sr. Client Partnership Specialist Direct Manager: Regional Sales VP Works closely with: Marketing - Learning & Development - Client Operations - Finance **Job Duties** Implement the sales, marketing, and after-sales processes. Responsible for new clients acquisition, follow...

  • Customer Success Specialist

    7 months ago

    مصر, Egypt Vultara Inc. Full time

    **Objectives of this role** - Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Develop and maintain customer-success strategies and best...

  • Customer Success Manager

    3 days ago

    مصر, Egypt IBM Full time

    **Introduction** **Your Role and Responsibilities** - Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent - Deeply understand customer business and technology needs; become the face of IBM to the customer - Serve as a trusted technical expert for the customer’s cloud migration,...

  • Sr. Business Analyst

    7 months ago

    مصر, Egypt DXC Technology Full time

    **Essential Job Functions**: - Lead and mentor a team of consultants, fostering a collaborative and innovative work environment. - Build and maintain strong client relationships, understanding their technology challenges and delivering customized solutions. - Collaborate with the team to develop effective solutions that address clients' technology...

  • Customer Success Specialist

    7 months ago

    مصر, Egypt Vultara Inc. Full time

    **IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...