Sr. Consultant, Client Success
7 days ago
**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
As Visa continues a path of innovation and growth, where we are focused on a client lifecycle with a client centric mindset at the core of all we do, we are searching for Senior Consultant in the Client Success team within Visa Client Services function to strengthen our presence in Egypt, Libya, and Sudan markets in NALP region.
This is an exciting opportunity within the operational side of the Visa payment ecosystem to develop and nurture Visa relationships with existing clients like large banks, financial institutions, strategic partners and optimize their existing Visa transaction performance.
This is an intermediate level professional contributor role responsible for proactive, strategic discussions and operational consultancy for multiple Assigned Clients, ensuring their operational needs and targets are met and incorporated into Visa products and services. The role includes nurturing client and Visa relationships, identifying and driving operational optimization opportunities from start to finish for our clients and supporting our clients to get the best results from their Visa products and services.
This is a diverse and challenging role which provides a perfect opportunity for applicant to develop a career within Visa, a truly global organization.
**Purpose**:
Client Success works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and services support, back-office support and customer performance reporting.
This is an individual contributor role responsible for solving complex operational problems with designated clients and taking a broad perspective to identify clients’ operational performance improvement opportunities and adoption of innovative solutions implementation. This role serves as a functional specialist focusing on building and extending client relations and works independently with guidance only in the most complex situations.
**Key Responsibilities**:
- Responsible for proactive operational client success management through an operational focused client success plan which feeds into a joint account plan across Visa’s functions.
- Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, support service change, support system enhancement, and ensure that the client perspective is well represented within the organization.
- Perform ongoing proactive operational reviews with client to include billing and transaction processing, identifying, and discussing opportunities to make improvements.
- Proactive day-to-day operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner whilst increasing overall transaction performance including authorization, clearing & settlement.
- Coordinate, communicate and govern client readiness for mandates and market initiatives, including, but not limited to Business Enhancements and Clients Compliance with Visa operational rules and released mandates.
- Collaborate actively within Client Success organization and across Visa’s functions like Business Development, Products, locally and globally to drive the expected client’s success outcomes.
- Support projects’ implementation and provide consultancy and training to clients on Visa services, products, operational requirements, and best practices.
- Support internal projects and initiatives to drive innovation and optimization to deliver timely great client experiences at every interaction with Visa.
- Achieve annual individual goals and relevant Client Success Objectives and Key Results
- Contribute to overall Client Satisfaction and Net Promoter Scores. Besides, the regional and country score card targets including growth and adoption of Visa Products and Services.
- Actively contribute to the effectiveness of the Team by supporting and co-operating with colleagues and providing cover during periods of absence.
- Timely and efficient use of Visa’s OneCRM and all the expected internal tools to capture client interactions and relevant CSM activities.
- Guide and coach others on matters related to practices, procedures, and policies within the job area.
**Reporting Relationships & Interactions**
Reporting to Head of Client Services Department an
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