Associate City Manager
3 weeks ago
Role Summary:
Managing overall logistics of cities or zones assigned across (Alex - Delta - Upper Egypt).
Leading on-demand delivery operations and maintaining excellent customer experience 24/7.
Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring,
measuring, and improving compliance and performance of riders/partners.
Role Scope
- Oversees all daily logistics-related operations.
- Directing, optimizing, and coordinating full order cycle.
- Leads communication with external suppliers.
- Supervise, and coach multiple rider supervisors and rider trainers.
- Set up SOPs, policies, and tools for the safety/compliance of riders and partners.
- Help with the coordination of marketing campaigns and activities across all brand entities.
- Coordinate with country logistics head on operational zone setup and special projects.
- Responsible for cities' rider experience and satisfaction scores.
- Provide weekly updates to country management on projects & performance progress.
Skills & Qualifications needed:
- Bachelor's Degree.
- 2 years of experience in the Logistic Field
- Extensive experience in Data Analytics.
- Strong communication skills, both written and verbal.
- People management skills: Experience in managing a big group of people.
- Stakeholder management skills
- Ability to analyze data and derive insights from comprehensive data reports.
- Ability to deal with ambiguity, work under pressure, and handle stress.
Able to allocate to Alexandria.
Very good English Level.
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