Customer Service Lead

2 weeks ago


القاهرة, Egypt Envision Employment Solutions Full time

Envision Employment Solutions is currently looking for Customer Service Lead - French Speakers for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.

**Responsibilities**:

- Investigating and resolving unapplied payments
- Initiating refunds for the overpayments
- Updating account status records and collection efforts
- Reporting on collections activity and accounts receivables status

**Requirements**:

- Bachelor's degree is mandatory.
- Languages: English and French (minimum level B2.)
- Minimum 6 years of experience.
- Customer service skills.
- Strong interpersonal and negotiation skills.
- Team player attitude.

**Benefits**:

- Competitive Salary based on experience
- Social and medical insurance
- Learning, development and career progression



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