Senior Application Support

**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

We are looking for a dedicated senior support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...

Cairo, Egypt Android Automotive Industry 06/11/2024 Req. VR-108590 **Project description**: Luxoft is the major independent Software Services company world-wide. We deliver professional software products and services in multiple business verticals, especially Automotive. Do you want to be part of a team of innovators, developing a ready-to-use IVI...

Troubleshoot, diagnose, and resolve performance issues and system incidents related to K2 workflows - Continuously monitor K2 workflows and systems to identify potential problems and resolve them proactively - Work closely with other teams to address system incidents and improve workflow functionality - Maintain thorough documentation of incidents,...

The Role **Requirements**: **Personal Skills**: - Maintain ownership and manage support case from start to finish - Lead technical operations for an innovative - Work on multiple linux OS installations and customer upgrades. - Resolve network with vendor. - Target specific issues and assist with resolution in the Linux/Devops environment. - Train junior...

**Role Overview**: **Key Responsibilities**: - Automate deployment processes using tools such as **Ansible**, **Jenkins**, **Docker**, or **Kubernetes**. - Ensure **zero-downtime deployments** and assist in **disaster recovery planning**. **Required Skills**: - Experience with **CI/CD tools** (e.g., Jenkins, GitLab CI) and version control (Git). -...

We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with...

**Votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...

The Role **Requirements**: Personal Skills - Ability to analyze complex issues and find efficient solutions. - Strong verbal and written communication skills to collaborate effectively with teams and document issues clearly. - Ability to create and maintain organized documentation for technical support and troubleshooting. Technical Skills - Proficiency in...

Cairo, Egypt Android Automotive Industry 06/11/2024 Req. VR-108589 **Project description**: Luxoft is the major independent Software Services company world-wide. We deliver professional software products and services in multiple business verticals, especially Automotive. Do you want to be part of a team of innovators, developing a ready-to-use IVI...

Cairo, Egypt Android Automotive Industry 02/12/2024 Req. VR-110021 **Project description**: Luxoft is the major independent Software Services company world-wide. We deliver professional software products and services in multiple business verticals, especially Automotive. Do you want to be part of a team of innovators, developing a ready-to-use IVI...

**Who We Are** Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...

Envision Employment Solutions is currently looking for a Service Delivery Manager - Applications Support (SAP and Non-SAP) for one of our partners, a global leader in the chemical industry field. **Job Summary**: **Responsibilities**: - 1. Incident and Service Restoration Management - Ensure timely resolution of incidents and restoration of services at...

Envision Employment Solutions is currently looking for a Service Delivery Manager - Applications Support for one of our partners, a global leader in the chemical industry field. **Job Summary**: **Responsibilities**: - 1. Incident and Service Restoration Management - Ensure timely resolution of incidents and restoration of services at L2-L3 levels. -...

**Responsibilities**: - Provide 2nd line technical support for issues surrounding company products. - Manage support cases and taking ownership to enable fast resolution that exceeds our customers’ expectations and SLAs - Participate actively in building the team knowledge base and ensure knowledge sharing across the team and enable best practice - Follow...

**Application Engineer** **What’s in it For You**: - You will join a large growing company and work with some of our leading customers - Flexible, independent work environment where you will plan your own schedule - Access to best in class resources, tools, and technology - Enjoy a paid training program allowing you to learn from successful...

**Key Responsibilities**: - **Strategic Planning and Development** - Collaborate with senior leadership to ensure technical strategies align with business goals and long-term vision. - **Technology Strategy and Implementation** - Work closely with the CTO and other leaders to develop and execute technology strategies that support the company’s...

The Role - We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. - To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. - Outstanding support engineers combine their IT...

Manage large amounts of inquiries via calls and chat “mostly chats” Identify and assess customers’ needs to achieve satisfaction. Diagnosing and repairing faults. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers...

What to Expect: - Provide Second Tier Support to IQVIA product and projects. - Develop and execute SQL queries to extract and manipulate data from databases. - Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness. - Collaborate with developers and cross-functional teams to identify and resolve technical...